Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica McNally

Pakenham,VIC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Shift Supervisor Trainee

Red Rooster
Pakenham West, Vic
02.2024 - Current
  • Developed training plans for team members in order to enhance their skillset.
  • Provided customer service by responding to inquiries and resolving customer complaints.
  • Maintained a neat, organized and clean workspace for employees.
  • Organized promotional activities within the store including displays and signage.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Managed team of 7-8 employees, selected from an overall team of 20+ staff members, ensuring high productivity and quality standards were met.
  • Extends into other Red Rooster Position/Experience.

Kitchen Hand/FOH Team Member

Red Rooster
Pakenham East, Vic
11.2022 - 11.2023
  • Cleaned dishes and utensils. Also Maintained neat work stations throughout shift hours.
  • Swept and mopped floors to maintain cleanliness in the kitchen and front house area.
  • Assisted and communicated with fellow coworkers in preparing meals by filling cold product, cutting meats and other tasks as needed.
  • Followed all health code guidelines when handling food items. Disposed of garbage according to health regulations.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Informed customers of in-store promotions or pricing specials. Answered product questions with up-to-date knowledge of sales and store promotions.

Volunteer

Vinnies
Moe, VIC
02.2022 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed whilst also performing other duties as assigned by management.
  • Compiled reports on volunteer activities and accomplishments.
  • Helped with prep, set up, and breakdown of community and public events.
  • Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
  • Provided assistance to staff in the daily operations of the organization.

Education

Brisbane School of Distance Education
West End, QLD

Skills

  • Food Distribution
  • Community Engagement
  • Clerical Support
  • Attention to Detail
  • Flexible Schedule
  • Positive Attitude
  • Deadline Adherence
  • Teamwork and Collaboration
  • Organized and Efficient
  • Adaptability and Dependability
  • Employee Training
  • Team Management

Timeline

Shift Supervisor Trainee

Red Rooster
02.2024 - Current

Kitchen Hand/FOH Team Member

Red Rooster
11.2022 - 11.2023

Volunteer

Vinnies
02.2022 - 01.2024

Brisbane School of Distance Education

Similar Profiles

CREATE PROFILE
Veronica McNally