Summary
Work History
Education
Skills
Languages
Timeline
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Veronica Mutti

Cairns,QLD

Summary

Dynamic Multilingual professional with 12+ years experience in tourism, administration and customer service.

Embracing recent proficiency in translating, subtitling and transcription, driven by passion for languages, cultures and technology and with proven rapid learning abilities.

Work History

Transcriptionist

Rev
  • Interpreted, transcribed and subtitled over 100hrs of video and audio content from and into English/Spanish/Italian
  • Delivered excellent customer service by promptly addressing inquiries and concerns from clients regarding their projects.
  • Verified accuracy of transcribed material prior to finalization.
  • Conducted research to clarify dictated information and resolve discrepancies.
  • Performed freelance work with flexibility to meet employer-set deadlines.
  • Improved overall workflow efficiency through implementing time-saving strategies such as keyboard shortcuts and customized autocorrect settings.
  • Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
  • Researched cultural etiquette and specific use of slang words.
  • Assisted with translation of foreign language television and radio programs.

Booking Agent

Quicksilver Cruises
  • Organized detailed travel itineraries for clients, ensuring smooth arrangements for performances and events.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes
  • Provided follow through on all calls with confirmations
  • Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Produced and shared customer service reports to support management decision-making.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

Receptionist Manager

Cairns Queens Court
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented a streamlined check-in process that reduced wait times for clients without sacrificing attention to detail or accuracy in record keeping.
  • Organized and updated databases, records and other information resources.
  • Created reports, presentations and other materials for executive staff.
  • Boosted team performance through regular staff meetings, discussing challenges and successes, and implementing strategic solutions for improvement.
  • Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
  • Ensured compliance with company policies and procedures through regular audits of front desk operations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed daily operations of the department, delegating tasks appropriately and monitoring progress

Front Desk Receptionist

Novotel
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit
  • Trained new team members on company procedures, customer service and issue resolution.
  • Operated multi-line telephone/email systems to answer and direct high volume of calls and correspondence.
  • Supported administrative tasks such as filing, data entry, and reports preparation
  • Organized, maintained and updated information in computer databases..
  • Answered inquiries and promptly addressed and resolved customers issues and complaints
  • Strengthened communication skills through regular interactions with others
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Assisted foreign language-speaking clients with inquiries.

Education

Bachelor Of Tourism - Tourism And Travel Management

Macedonio Melloni
Parma, Italy
07.2012

Skills

  • Proofreading
  • Data Entry
  • Transcription, video captioning and subtitling
  • Database and Records Maintenance
  • Strong grammar knowledge
  • Computer Skills
  • Excellent Communication and Good Telephone Etiquette
  • Administration
  • Customer service
  • Microsoft, Google, Adobe, Opera, RMS, ResPax, Xero

Languages

Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Transcriptionist

Rev

Booking Agent

Quicksilver Cruises

Receptionist Manager

Cairns Queens Court

Front Desk Receptionist

Novotel

Bachelor Of Tourism - Tourism And Travel Management

Macedonio Melloni

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Veronica Mutti