Summary
Overview
Work History
Education
Skills
Career Path
References
Timeline
Generic

Veronica North

Sydney,NSW

Summary

For the last 15 years I have held senior Learning and Development (L&D) and Transformational roles in some of the top bluechip companies within Australia. I pride myself on understanding complex situations and implementing change management approaches that will improve the performance of the business. To be successful, I have developed exceptional leadership skills particularly in influencing and innovation that, in turn, have enabled me to build trusted sustainable partnerships with executives, clients and industry. I am a passionate professional dedicated to people and culture, professional growth and collaborative and inclusive team dynamics. I have demonstrated experience in creating and leading strong teams that deliver to cultural and business strategies. I'd like to contribute to an organisation that aligns values and behavioural attributes. Where senior and executive leaders are active and visible in demonstrating their commitment to the development of employees through coaching and mentoring at every point of the employee lifecycle. Where there is an understanding that development in all aspects should be part of the DNA of an organisation because a learning culture indicates that gaining and sharing knowledge is valued. And ultimately results in being able to deliver value and quality to clients.

Overview

24
24
years of professional experience

Work History

Executive Stream lead

Transport for NSW
07.2023 - 12.2023
  • Developed and implemented strategies for improving process flow, reducing costs, and increasing customer satisfaction.
  • Provided leadership to ensure that production processes operated in a safe, cost-effective manner.
  • Facilitated communication between departments to ensure successful implementation of new initiatives.
  • Identified opportunities for streamlining operations across multiple value streams within the organization.
  • Collaborated with senior management on long-term strategic planning initiatives related to value stream optimization.
  • Built strong relationships with internal stakeholders including suppliers, vendors, contractors.
  • Advised senior management on decisions regarding resource allocation within the organization's various value streams.
  • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
  • Negotiated prices and terms with suppliers, vendors or freight forwarders.
  • Designed supply chains to support business strategies adapted to changing market conditions, new business opportunities or cost reduction strategies.

Executive Director, Learning & Development

Transport for NSW
05.2020 - 07.2023

Learning Transformation Lead

Transport for NSW
08.2019 - 05.2020

Head of People Transformation

BTFG (Westpac)
03.2016 - 07.2019

Program Lead - BT Sales and Service

BTFG (Westpac)
06.2015 - 03.2016

Head of Academy and Education, AMP Horizons

AMP
11.2013 - 06.2015

Head of Learning & Development, Australia

Lend Lease
10.2009 - 11.2013

L&D Manager, Skill Building - National Curriculum

KPMG
12.2007 - 07.2009

National L&D Manager, AAPT Business Solutions

AAPT
01.2005 - 12.2007

Cisco Systems
03.2000 - 12.2005

Education

Skills

  • Proven expertise in building and leading collaborative, cohesive teams and businesses, often in a matrix structure, managing multi-disciplined teams both locally and remotely through Asia Pac
  • Leader of Transformational Change and Organisational Design, possessing drive, resilience, and commitment in achieving positive and sustainable commercial outcomes
  • Successful experience in leading the design and multi-national implementation of Coaching, Leadership, Talent, Sales and Business Skills Programs
  • Implement significant and sustainable cultural change
  • Innovative thought leader in change and design of Future Focused work
  • Demonstrated ability to influence and consult at Executive Level on HR initiatives which ensure alignment with Business, People and Commercial Strategies
  • Capacity Planning
  • Operational Excellence
  • Customer Satisfaction
  • Value stream mapping
  • Workforce Planning
  • Quality Management Systems
  • Operations Management
  • Cross-functional team leadership
  • Cost-reduction strategies
  • Strategic planning abilities
  • Effective communication abilities
  • Self Motivation
  • Problem-solving abilities
  • Financing structures
  • Adaptability and Flexibility
  • Decision-Making
  • Written Communication
  • Continuous Improvement
  • Relationship Building
  • Negotiating
  • Teamwork and Collaboration
  • Team building
  • Goal Setting
  • Problem-Solving
  • Demand forecasting
  • Effective Communication
  • Adaptability
  • Interpersonal Communication

Career Path

  • Transport for NSW, Executive Stream lead, 07/01/23, 12/31/23, Executive Director, Learning & Development, 05/01/20, 07/31/23, Learning Transformation Lead, 08/01/19, 05/31/20
  • BTFG (Westpac), Head of People Transformation, 03/01/16, 07/31/19, Program Lead - BT Sales and Service, 06/01/15, 03/31/16
  • AMP, Head of Academy and Education, AMP Horizons, 11/01/13, 06/30/15
  • Lend Lease, Head of Learning & Development, Australia, 10/01/09, 11/30/13
  • KPMG, L&D Manager, Skill Building - National Curriculum, 12/01/07, 07/31/09
  • AAPT, National L&D Manager, AAPT Business Solutions, 01/01/05, 12/31/07
  • Cisco Systems, 03/01/00, 12/31/05

References

Available on request

Timeline

Executive Stream lead

Transport for NSW
07.2023 - 12.2023

Executive Director, Learning & Development

Transport for NSW
05.2020 - 07.2023

Learning Transformation Lead

Transport for NSW
08.2019 - 05.2020

Head of People Transformation

BTFG (Westpac)
03.2016 - 07.2019

Program Lead - BT Sales and Service

BTFG (Westpac)
06.2015 - 03.2016

Head of Academy and Education, AMP Horizons

AMP
11.2013 - 06.2015

Head of Learning & Development, Australia

Lend Lease
10.2009 - 11.2013

L&D Manager, Skill Building - National Curriculum

KPMG
12.2007 - 07.2009

National L&D Manager, AAPT Business Solutions

AAPT
01.2005 - 12.2007

Cisco Systems
03.2000 - 12.2005

Veronica North