Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Ogilvie

Katherine East,NT

Summary

Dynamic and results-oriented professional with extensive experience in customer service and store maintenance, notably at Wirib Tourist Village. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork, collaboration, and health and safety compliance. Proven track record in improving shopping experiences and fostering strong relationships with clients, underpinned by a commitment to cleanliness and hygiene.

Professional reservations specialist with strong customer service and organizational skills. Proven track record in managing bookings, resolving conflicts, and ensuring seamless travel experiences. Reliable team player with ability to adapt to changing needs and consistently deliver results. Skilled in communication, multitasking, and using reservation software effectively.

Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.

Customer-oriented Reservation Agent with over 4 years of experience in Nitmiluk Tours. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

2025
2025
years of professional experience

Work History

Supermarket Worker

Wirib Tourist Village
  • Assisted customers with locating desired items, resulting in improved shopping experiences.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Supported team members during busy periods, ensuring smooth operations throughout the store.
  • Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
  • Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
  • Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
  • Assisted in training new employees on proper procedures for shelf stocking, cashier operations, and general store policies.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Reservations Agent

Nitmiluk Tours
03.2020 - 12.2024
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
  • Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Worked closely with front desk to achieve full occupancy of property.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Education

Katherine District High School
Katherine East, NT
11.2012

Skills

  • Cleanliness and hygiene
  • Health and safety compliance
  • Cleaning skills
  • Assisting customers
  • Fixing displays
  • Store maintenance
  • Team contribution
  • Punctual and reliable
  • Product knowledge
  • Patience and composure
  • Customer engagement
  • Email etiquette
  • Issue resolution
  • Phone inquiries
  • Travel bookings
  • Hotel accomodations
  • Customer service
  • Creative thinking
  • Relationship building
  • Critical thinking
  • Detail-oriented
  • Multitasking Abilities
  • Reliability
  • Verbal and written communication
  • Team building
  • Self motivation
  • Task prioritization
  • Active listening
  • Teamwork
  • Effective communication

Timeline

Reservations Agent

Nitmiluk Tours
03.2020 - 12.2024

Supermarket Worker

Wirib Tourist Village

Katherine District High School
Veronica Ogilvie