Veronica Purvis
Rasmussen,QLD
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
19
19
years of professional experience
Work History
Postal Services Officer
Australia Post
04.2014 - Current
- Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Expedited package processing time with accurate weighing, labelling, and postage application.
- Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
- Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
- Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Back office accounting and processing.
- Ordering, dispatching and receiving of stock.
- Assisting the manager when required in the second in charge position.
Service Consultant
Telstra Call Centre
01.2013 - 07.2013
- Provided information about service procedures and expected timelines.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided technical support for business internet direct customers, residential faults, mobile faults, corporate landline faults and disaster relief calls.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted diagnostic results to provide accurate repair recommendations.
Retail Assistant
Lenards
02.2012 - 12.2012
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Assistant Manager
Liquorland
11.2010 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Retail Assistant
Lenards
08.2005 - 10.2009
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Education
Certificate II - Retail Operations
TAFE Queensland
Bundaberg, QLDCertificate III - Retail Operations
TAFE Queensland
Bundaberg, QLDHigh School Diploma -
North Bundaberg State High School
Bundaberg, QLD11.2004
Skills
- Problem-solving skills
- Verbal/written communication
- Retail Sales
- Post office operations
- Customer Service
- Problem Resolution
Reference
Julie Kyberd
Postal Services Officer Townsville Post Shop
juliekyberd@gmail.com
0408849072
Jasmin Finlay
Postal Manager Aitkenvale Post Shop
Jasmin.Mazlin@auspost.com.au
0424755233
Timeline
Postal Services Officer
Australia Post
04.2014 - Current
Service Consultant
Telstra Call Centre
01.2013 - 07.2013
Retail Assistant
Lenards
02.2012 - 12.2012
Assistant Manager
Liquorland
11.2010 - 12.2011
Retail Assistant
Lenards
08.2005 - 10.2009
Certificate II - Retail Operations
TAFE Queensland
Certificate III - Retail Operations
TAFE Queensland
High School Diploma -
North Bundaberg State High School
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