Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Silva Santos

North Strathfield,NSW

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise. Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

10
10
years of professional experience

Work History

Cleaner

Soap Professional Cleaning
06.2023 - 11.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Customer Service Supervisor

Cooperativa De Consumo
07.2021 - 12.2022
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.

Nanny

Alo Baba
03.2014 - 10.2021
  • Prepared meals and snacks for children based on dietary guidelines.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Administered basic first-aid and medication in emergency situations.
  • Taught children basic life skills, manners and personal hygiene.

Pharmacy Assistant

Clasa
03.2021 - 06.2021
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.
  • Updated computer system with current customer, payment and inventory information.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Supported operations with filing, copying and faxing.
  • Verified order information against computer database.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Greeted customers at counter and provided excellent customer service.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.

Education

High School Diploma -

E . E Padre Afonso Paschotte
Brazil
12.2018

Skills

  • Laundry
  • Chemical Handling
  • Quality Assurance
  • Housekeeping
  • Child Supervision
  • First Aid
  • Educational Support
  • WWCC
  • Police check

Languages

English
Elementary
Portuguese
Native or Bilingual

Timeline

Cleaner

Soap Professional Cleaning
06.2023 - 11.2023

Customer Service Supervisor

Cooperativa De Consumo
07.2021 - 12.2022

Pharmacy Assistant

Clasa
03.2021 - 06.2021

Nanny

Alo Baba
03.2014 - 10.2021

High School Diploma -

E . E Padre Afonso Paschotte
Veronica Silva Santos