Summary
Overview
Work History
Education
Skills
Licenses and Competencies
Timeline
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Veronica Spiteri

Kilmore,VIC

Summary

Dynamic Dental Nurse and Receptionist with experience managing front desk operations in fast-paced office settings. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive customer service, communication, and a friendly nature. Veronica is a well-versed liaison between patients, dentists, and insurance providers, coding appropriately and managing coverage plans. Veronica has a self-motivated work ethic with high attention to detail, to perform effectively in independent or team environments. With experience, Veronica brings strong organisational skills, alongside Dental and Medical knowledge.

Overview

8
8
years of professional experience

Work History

Dental Front Office Receptionist

Glenroy Dental Care
03.2022 - Current
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
  • Regularly liaise with internal and external stakeholders and patients to establish strong relationships and respond to enquires and actioning when required, in accordance with applicable workplace policies and procedures.
  • Streamlined office operations for improved efficiency by organising and maintaining dental medical records, forms, and documents.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Coordinated meetings or training sessions for dental team members as needed to ensure continuous professional development.
  • Understood dental and relevant medical terminology and insurance breakdowns to communicate with external stakeholders.

Dental Nurse

Kilmore Dental & Specialist Centre
03.2022 - Current
  • Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
  • Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
  • Contributed to a positive patient experience with effective communication, empathy, and professionalism.
  • Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
  • Assisted in complex surgical procedures including dental implants and oral surgery, showcasing strong dexterity and knowledge of dental anatomy.
  • Prepared patient X-rays and images for review by dentist.

Dental Nurse

Dimos Dental & Facial Aesthetics
08.2020 - 02.2022
  • Contributed to a positive patient experience with effective communication, empathy, and professionalism.
  • Adhered to strict infection control protocols, ensuring a safe environment for both staff and clients during all procedures.
  • Proven ability to learn quickly and adapt to new situations.
  • Reduced appointment times by efficiently taking dental x-rays and performing preliminary assessments for dentist review.
  • Collaborated with dental team members to develop customised care plans for optimum patient results.
  • Facilitated smooth handoffs between dental hygienists and dentists by keeping them informed of each other''s schedules and availability throughout the day.
  • Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.

Dental Nurse

Seymour Dental Care
05.2016 - 08.2020
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Education

Dental Assisting

Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC
02.2020

Dental Assisting

RMIT University
Melbourne, VIC
11.2016

VCE

Broadford Secondary College
Broadford, VIC
11.2014

Skills

  • Administrative Support
  • Team Collaboration Abilities
  • Dental and Relevant Medical Terminology
  • Patient Scheduling
  • Exceptional Organisational and Customer Service Skills
  • Document Preparation and Record Management
  • Computer knowledge including Microsoft Word, Excel and Outlook software
  • Patient Relations
  • Procedure Support
  • Clinical Support
  • Inventory Management

Licenses and Competencies

  • Working with Childrens Check
  • Police Check
  • Valid Victorian Drivers License
  • First Aid Certificate
  • Dental Radiography License

Timeline

Dental Front Office Receptionist

Glenroy Dental Care
03.2022 - Current

Dental Nurse

Kilmore Dental & Specialist Centre
03.2022 - Current

Dental Nurse

Dimos Dental & Facial Aesthetics
08.2020 - 02.2022

Dental Nurse

Seymour Dental Care
05.2016 - 08.2020

Dental Assisting

Bendigo Regional Institute of TAFE

Dental Assisting

RMIT University

VCE

Broadford Secondary College

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Veronica Spiteri