Veronica Stevenson
Newcastle,NSW
Summary
A seasoned NDIS Coordinator of Supports at Blackheath Area Neighbourhood Centre, I excel in person-centered care and support, demonstrating exceptional leadership and mentoring skills. My expertise in scheduling, rostering, and crisis management has significantly enhanced service delivery, ensuring compliance with NDIS guidelines and fostering team excellence. Proficient in MS Office Suite and various CRMs, I prioritize effective communication and process improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NDIS Coordinator of Supports
Blackheath Area Neighbourhood Centre
Blackheath, NSW
11.2023 - 10.2024
- Provided leadership, insight, and mentoring to support the work team to ensure best practice for person-centered support with NDIS Guidelines.
- Guided employees in handling intricate and confidential scenarios.
- Engaged with various stakeholders to ensure best practice individualised care.
- Prepared and maintained participant Support Agreements aligned with NDIS Plans.
- Managed day-to-day operations of the Service, including scheduling supports, rostering, assigning duties, assigning NDIS billing, collaborating & working within quarterly budgets and communication with internal departments& external services to resolve any arising issues.
- Implemented and reviewed risk management systems, ensuring risks were mitigated and controls developed.
- Modeled workplace behaviour in accordance with NDIS Practice Standards.
NDIS Support Officer
Blackheath Area Neighbourhood Centre
Blackheath, NSW
06.2022 - 11.2023
- Facilitated the onboarding of NDIS participants by pairing them with optimal support workers.
- Maintained all records in relation to delivering this support.
- Continuously managed support schedules & rosters.
- Resolved complex and escalated support issues.
- Reported concerns and recommendations from clients and employees to senior management.
Disability Support Worker
Blackheath Area Neighbourhood Centre
Blackheath, NSW
11.2020 - 06.2022
- Assisted clients with activities of daily living such as eating, dressing, toileting and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behaviour or health conditions to supervisor.
- Organised recreational and educational activities for clients according to individual needs.
- Encouraged independence by teaching skills needed for everyday life.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
Care Service Employee (Traineeship), Physiotherapy
Calvary Aged Care Cessnock
Cessnock, NSW
01.2013 - 07.2017
- Delivered exceptional one-on-one care to every individual.
- Provided support for diverse care classifications including High Care & Dementia Care.
- Confidently supported in an administrative role, the GM, DON, Clinical Coordinators, RN’s, Care Choices and general reception duties.
- Ensured smooth and compassionate integration for new residents.
Education
Death Doula & End of Life Consultant
Life Options Australia
Sydney, NSW01-2019
Cert III Aged Care
Novaskill
Cessnock, NSW11-2013
Yoga Teacher Training & Zen Shiatsu
Zen Renaissance Centre
Bondi Junction, NSW01-2006
Assessment & Workplace Training
Mission Employment
Katoomba, NSW01-2002
BBA - Bachelor of Business, Human Resource Management Ma
University of Newcastle
Newcastle, NSW12-1992
Skills
- Dedicated to empathetic & person centered care & support
- Consulting, collaboration & communication
- Scheduling & rostering expertise
- Prioritization and Resolution Expertise
- Team & individual staff mentoring & guidance
- Meeting facilitation
- Process Improvement
- Recruitment & onboarding
- Team Management
- Workflow Coordination
- Administrative Procedures
- Crisis Management
- MS Office Suite & various CRM
- Proficient in NDIS Price Guide
Certification
First Aid Certificate, Current
Resuscitation Certificate
Fire Safety Training
Class C Driver’s License
Current Police Check
Working with Children Check
NDIS Worker Check
Accomplishments
- Trainee of the year, Cert 3, Care Service Employee
References
References available upon request.
Timeline
NDIS Coordinator of Supports
Blackheath Area Neighbourhood Centre
11.2023 - 10.2024
NDIS Support Officer
Blackheath Area Neighbourhood Centre
06.2022 - 11.2023
Disability Support Worker
Blackheath Area Neighbourhood Centre
11.2020 - 06.2022
Care Service Employee (Traineeship), Physiotherapy
Calvary Aged Care Cessnock
01.2013 - 07.2017
First Aid Certificate, Current
Resuscitation Certificate
Fire Safety Training
Class C Driver’s License
Current Police Check
Working with Children Check
NDIS Worker Check
Death Doula & End of Life Consultant
Life Options Australia
Cert III Aged Care
Novaskill
Yoga Teacher Training & Zen Shiatsu
Zen Renaissance Centre
Assessment & Workplace Training
Mission Employment
BBA - Bachelor of Business, Human Resource Management Ma
University of Newcastle
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