Veronica Taipeti
Orange,NSW
Summary
Hardworking person with Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Responsible and honest person, as cashier and Kitchen Hand offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated person who is able to work at a fast-paced and properly handling food. Service-driven team player good at connecting well with people. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Friendly and reliable person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Strong background in guest services and crowd management. Known for effective communication, problem-solving skills, and ability to adapt to changing situations. Strong focus on teamwork and achieving results, ensuring smooth operations and positive experiences for all attendees. Dependable and flexible, consistently meeting high standards and contributing to successful events. Enthusiastic person and successful at leading and managing church usher team with welcoming and security, maintenance and cleaning operations. Very Energetic person with skill in quickly completing diverse tasks.
Overview
12
12
years of professional experience
Work History
Volunteer Usher Team Leader
City Impact Church
11.2022 - 11.2024
- Provided exceptional guest service, answering questions about the church and directing visitors and members to their seats and facility locations.
- Greeted people with smile and provided friendly, knowledgeable service.
- Worked with other volunteer members to facilitate smooth flow of operations with a goal to create an atmosphere where people can encounter God.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Maintained clean and organized church building to create pleasant experience for guests and members.
- Participated actively in pre-service briefings so as always be informed about necessary details relevant to an upcoming show.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Rostering volunteers and Complete attendance on Church Services App weekly.
Lending Support Specialist
Wonder Finance Ltd
11.2023 - 01.2024
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative
NZ Post
03.2020 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded and attend to customer requests for products, services, and company information.
Customer Service Representative and Shift Leader
NZ Post & Kiwibank
11.2017 - 03.2020
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Pick Packing
Pick Packers Ltd
01.2015 - 04.2016
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
Administrative Clerk
Hi-Trans Express
08.2014 - 10.2014
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Mailroom Clerk
Toll Group
05.2014 - 08.2014
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate handling over of parcels and mail to recipients.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Cashier
Golden Shark Seafood Takeaway
01.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Plated and presented food following chef requirements.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
Education
Certificate in Accounting And XERO
The Career Academy Global Education
New Zealand11-2023
University of The South Pacific
Samoa11-2018
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Reliability
- Multitasking Abilities
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Paperwork Processing
- Follow-up skills
- Data Collection
- Spreadsheets, MS Word
Timeline
Lending Support Specialist
Wonder Finance Ltd
11.2023 - 01.2024
Volunteer Usher Team Leader
City Impact Church
11.2022 - 11.2024
Customer Service Representative
NZ Post
03.2020 - 06.2020
Customer Service Representative and Shift Leader
NZ Post & Kiwibank
11.2017 - 03.2020
Pick Packing
Pick Packers Ltd
01.2015 - 04.2016
Administrative Clerk
Hi-Trans Express
08.2014 - 10.2014
Mailroom Clerk
Toll Group
05.2014 - 08.2014
Cashier
Golden Shark Seafood Takeaway
01.2013 - 05.2014
Certificate in Accounting And XERO
The Career Academy Global Education
University of The South Pacific
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