Veronica Tumaneng
Perth,WA
Summary
Highly organised Front Office Co-Ordinator with excellent communication skills, client relations, time management and organisation skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Front Office Co-
Glo Dental Cockburn
10.2023 - 03.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Improved guest satisfaction by efficiently managing front office tasks such as check-ins, check-outs, and reservation management.
- Prepare appointments by retrieving relevant patient information prior to appointment and preparing needed forms upon patient arrival.
- Assure that patients meet all financial obligations, process cash and eftpos transactions. Settle end of day banking.
- Proficiency in Dental Software D4W
Front Office Coordinator
Accent Dental Care
11.2022 - 10.2023
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Proficiency in Dental Software D4W
Inbound Call Center Representative
Telstra
11.2021 - 07.2022
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Answered inbound telephone calls from interested customers to persuasively discuss current promotions and upsell current plans.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
Team Leader
KFC Harrisdale
03.2017 - 10.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
- Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
Education
Highschool Diploma -
Southern River College
Perth10.2018
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Building Relationships
- Team Collaboration
- Humor in the Workplace
- Ethics and integrity
- Nonverbal Communication
Languages
Tagalog
Native or Bilingual
Timeline
Front Office Co-
Glo Dental Cockburn
10.2023 - 03.2024
Front Office Coordinator
Accent Dental Care
11.2022 - 10.2023
Inbound Call Center Representative
Telstra
11.2021 - 07.2022
Team Leader
KFC Harrisdale
03.2017 - 10.2021
Highschool Diploma -
Southern River College
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