Veronica Vargas
Kings Park,Australia
Summary
Highly motivated and proven Recruitment Consultant with a focus on the Allocation and Rostering area. With a profound knowledge and understanding of the Healthcare sector, offering 17 years of experience in managing health industry personnel, as a part time Consultant. Also have a vast experience (9 years – Part time) working in a Medical Centre, as a Medical Receptionist assisting 2 General Practitioners, with their daily schedules.
Overview
19
19
years of professional experience
Work History
Recruitment Consultant
Symmetry HR
03.2007 - 06.2024
- Answering phone calls from clients and Symmetry staff
- Staff/personnel allocation in their respective roles for the day
- Creating staff’s roster
- Entering jobs into RDB system to keep a record of shifts requested by clients and any other valuable information that the company would refer to for invoicing purposes
- Successfully implemented the company’s strategies to meet clients and personnel’s need, daily
- Provided guidance to Symmetry staff to achieve their hours required weekly
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
Medical Receptionist
Ashley Street Medical Centre
01.2012 - 10.2021
- Meet and greet patients on arrival
- Managing patient’s doctor appointments
- Maintain accurate patient records using Best Practice software
- Attending incoming calls, emails and faxes
- Managing and filing patient’s results and referrals
- Handling of cash, EFTPOS and other payments, billing and reconciliation at the end of the day
- Maintained 100% accuracy booking and rescheduling patient’s appointments
- Maintained daily balance of cash billing account
Administration Assistant
Leighton Contractors
01.2006 - 01.2007
- Creating Job request for the inhouse Maintenance department
- Liaising with external contractors
- Data entry, sending faxes and answering phone using PABX system
- Assuring work orders were assigned and completed
Administration Assistant
Leighton Contractors
01.2005 - 01.2006
- Creating Job request for the inhouse Maintenance department
- Liaising with external contractors
- Data entry, sending faxes and answering phone using PABX system
- Assuring work orders were assigned and completed
Education
Certificate III - Health Administration
Victoria University
Werribee, VIC01.2011
Certificate - Front Line Management and Customer Contact
Pollard Institute
Keilor, VIC01.2010
Certificate III - Health (Patient Services)
Box Hill Institute
Box Hill, VIC01.2001
Skills
- Good customer service
- Work well under pressure
- Good leadership ability
- Easily adapts to a new environment
- High Level of Computer skills
- Communicate well with people from diverse backgrounds
- Database Maintenance
- Documentation and Recordkeeping
- Conflict Resolution
- Candidate Searching
- Strategic Planning
- Complaint Handling
- Team player
- Bilingual (Spanish)
- Responsible and respectful
- Honest
Personal Information
- Australian citizen
- Victorian drivers license
- Working with children check
References
- Michelle Clarkson, 0417 356 242
Health Division Manager, Symmetry HR
- Dr Eva Wong, 0418 597 685
GP, Ashley Street Medical Centre
Timeline
Medical Receptionist
Ashley Street Medical Centre
01.2012 - 10.2021
Recruitment Consultant
Symmetry HR
03.2007 - 06.2024
Administration Assistant
Leighton Contractors
01.2006 - 01.2007
Administration Assistant
Leighton Contractors
01.2005 - 01.2006
Certificate III - Health Administration
Victoria University
Certificate - Front Line Management and Customer Contact
Pollard Institute
Certificate III - Health (Patient Services)
Box Hill Institute
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