Veronica Benfatto
Waterloo
Summary
Highly motivated and positive individual with exceptional organization and communication skills. Experienced in office and retail environments, skilled in customer service and problem-solving. Adept at handling administrative functions to ensure smooth operations. Committed to delivering thorough answers and solutions for an exceptional customer experience.
Overview
11
11
years of professional experience
Work History
Student Support Officer
Salisbury College Australia
06.2022 - Current
- Answered the phone promptly and directed incoming calls to the correct departments
- Responsible for handling inquiries, complaints, and other issues from students
- Managed multiple tasks and met urgent deadlines
- Providing support to students who need assistance
- Corresponded with student through email, phone calls
- Deal with visitors or guests when required
- Manage with trainers and teachers when required
- Ensure the reception area is always tidy
- Update Notice board (Timetable updated, Calendar and contact details)
- Lead the Orientation process and assist students on their first day
- Ensure student feedback is obtained to maintain the highest levels of student satisfaction
- Provide support to Admissions and Academic teams
- Filing documents
- Check mail box
Manager
La Madia
11.2023 - 06.2024
- Supervised a diverse team of employees, teamwork, communication, and mutual support among staff members.
- Scheduled work hours for employees to achieve adequate manpower coverage.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed guest feedback to identify areas for improvement, leading to enhanced quality of services provided.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Receptionist-Secretary
Check-Up Catania Prof. Giovanni Diene
10.2018 - 12.2019
- Answered large volume of incoming calls daily to schedule appointments and resolve customer issues
- Answered phone promptly and directed incoming calls to correct offices
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated their records
- Corresponded with clients through email and phone
- Restocked supplies and submitted purchase orders to maintain stock levels
- Resolved customer problems and complaints
Store Manager (Phone Shop)
Megatel Srl
01.2016 - 09.2018
- Store Manager lists duties such as recruiting new employees, making sure sales targets are attained, monitoring sales performance, maintaining inventories, scheduling shifts, assigning tasks
- Worked with customers to understand needs and provide excellent service
- Demonstrated respect, friendliness and willingness to help wherever needed
- Received and processed stock into inventory management system
- Resolved problems, improved operations and provided exceptional service
- Participated in team-building activities to enhance working relationships
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Led projects and analyzed data to identify opportunities for improvement
Retail Sales Assistant
COTTON & SILK
12.2014 - 12.2015
- Offered each customer top-notch, personal services and polite support to boost sales and customer satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Assisted customers by answering questions and fulfilling requests
- Increased sales by offering advice on purchases and promoting additional products
- Balanced and organized cash register by handling cash
Receptionist-Secretary
Medical Center Dr. Lombardo Salvatore
02.2014 - 08.2014
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with patients
- Responded to inquiries from callers seeking information
- Answered large volume of incoming calls daily to resolve patients issues and schedule appointments
- Kept reception area clean and neat to give visitors positive first impression
Education
General English Certificate - English
Salisbury College Australia
Burwood, NSW11.2020
Business Management
Luiss Business School
Rome, Italy02-2018
Diploma -
Commercial Technical Institute G. Russo
Italy, Sicily07.2007
Skills
- Customer service
- Teamwork
- High energy
- Communication skills
- Adaptability
- Problem-solving
- Reliability
Timeline
Manager
La Madia
11.2023 - 06.2024
Student Support Officer
Salisbury College Australia
06.2022 - Current
Receptionist-Secretary
Check-Up Catania Prof. Giovanni Diene
10.2018 - 12.2019
Store Manager (Phone Shop)
Megatel Srl
01.2016 - 09.2018
Retail Sales Assistant
COTTON & SILK
12.2014 - 12.2015
Receptionist-Secretary
Medical Center Dr. Lombardo Salvatore
02.2014 - 08.2014
General English Certificate - English
Salisbury College Australia
Business Management
Luiss Business School
Diploma -
Commercial Technical Institute G. Russo
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