Summary
Overview
Work History
Education
Skills
Timeline
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Veronica (Nicky) Lusk

Wellcamp,QLD

Summary

Highly organized and dependable professional with a proven track record of managing priorities effectively while maintaining a positive attitude. Demonstrates a strong commitment to team goals through a proactive approach and a willingness to take on additional responsibilities. A detail orientated team player with exceptional organizational skills and the ability to handle concurrent projects with precision and accuracy.

Overview

13
13
years of professional experience

Work History

Settlement Services Team Coordinator

Slater & Gordon Lawyers
08.2023 - Current
  • Oversee finalization of resolved matters and request clearances from third parties.
  • Ensure statutory clearances are obtained to avoid settlement delays.
  • Prioritize workflow tasks and manage payments and funding loans.
  • Utilize case management and accounting systems; generate and send final documents.
  • Communicate effectively with clients and stakeholders to manage expectations and resolve issues.
  • Maintain compliance with regulations and manage reconciliation of disbursements.

Settlement Services Team Operator

Shine Lawyers
03.2015 - 08.2023
  • Oversee finalization of resolved matters and request clearances from third parties.
  • Ensure statutory clearances are obtained to avoid settlement delays.
  • Prioritize workflow tasks and manage payments and funding loans.
  • Utilize case management and accounting systems; generate and send final documents.
  • Communicate effectively with clients and stakeholders to manage expectations and resolve issues.
  • Maintain compliance with regulations and manage reconciliation of disbursements.

Office Administrator

Michael Hill Jewellers
09.2013 - 03.2015
  • Provided customer support via phone, email, and in-person.
  • Managing filing systems and coordinated administrative functions including financial processing.
  • Handled petty cash, tracked office supplies, and resolved customer concerns.
  • Maintained professionalism in handling customer interactions.

Member Experience Officer

Heritage Bank
08.2011 - 08.2013
  • Assisted members with transactional needs and enquiries.
  • Engaged in needs based conversations to provide tailored solutions.
  • Built relationships to support members long term financial goals.
  • Educated members on digital and mobile banking tools and managed branch cash activities.

Education

Certificate II Business Administration
Tafe College - Toowoomba

Certificate IV in Banking Services
Heritage Bank - Toowoomba

Certificate in Professional Selling System
Michael Hill Jeweller - Toowoomba

DV & Family Court Process & Legislation Training
Relationships Australia - Toowoomba

Skills

  • Adept at working both independently and collaboratively within a team setting
  • Self motivated with a strong work ethic and a high level of personal responsibility
  • Excellent time management skills, consistently meeting deadlines and ensuring timely completion of tasks
  • Skilled at fostering and maintaining courteous working relationships
  • Demonstrates effective customer service capabilities, with a commitment to delivering excellence and professionalism
  • Proficient in MS Word, MS Outlook, Mattersphere, 3E and Lawmaster

Timeline

Settlement Services Team Coordinator

Slater & Gordon Lawyers
08.2023 - Current

Settlement Services Team Operator

Shine Lawyers
03.2015 - 08.2023

Office Administrator

Michael Hill Jewellers
09.2013 - 03.2015

Member Experience Officer

Heritage Bank
08.2011 - 08.2013

Certificate II Business Administration

Certificate IV in Banking Services

Certificate in Professional Selling System

DV & Family Court Process & Legislation Training

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Veronica (Nicky) Lusk