Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

VERONICA WANJIRU OCHANDA

Parramatta,NSW
VERONICA WANJIRU OCHANDA

Summary

A Thriving lassie with 1+ years in a large-scale institute where I was successful in achieving employee retention rate, profit growth, and improvement of services within the institute that saw positive feedback from clients and community around. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

7
years of professional experience

Work History

Regal Health

Home Care/Disability Support Worker
11.2022 - Current

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviour, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Conducted in-home visits to provide supportive services.

QANTAS LOUNGES, DOMESTIC AIRPORT

LOUNGE RUNNER
04.2022 - 10.2022

Job overview

  • Barista work at the lounges
  • Making coffee
  • Serving drinks to clients
  • Cleared tables immediately after guests left in preparation for next party.
  • Cleaned and sanitized food preparation and serving areas.
  • Restocked food supplies in kitchen and organized storage areas.
  • In-store team member
  • Provided excellent customer service while meeting challenging time goals.
  • Greeted customers and provided outstanding customer service.

HOTEL & CLUB LOS CABOS

SUPERVISOR
06.2019 - 12.2021

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Successfully increased employee retention by creating a positive work environment
  • Balancing wines and spirits stocks
  • Balancing Beer, spirits, wines stocks at the club
  • Balancing restaurant's food and soft drinks stocks
  • Make sure the waiters and waitresses dress appropriately for work and keep track of their arrival time
  • Ensuring operations at the club and Restaurant run smoothly.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Evaluated staff performance and provided coaching to address inefficiencies.

KENYA MARINE AND FISHERIES RESEARCH INSTITUTE

Research & Laboratory Intern
01.2020 - 01.2021

Job overview

  • Making of the laboratory buffers
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Collected research data through experimentation, surveys and leading focus groups.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Collaborated with other researchers to develop successful research strategies.
  • Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
  • Maintained and calibrated various types of lab equipment.
  • Conducted tests on equipment and instruments for quality.
  • Recorded and analyzed data to produce reports of results.
  • Participated in lab meetings and project presentations.
  • Analyzed results using analytical software and created reports.
  • Participated in research projects by designing and executing experiments.
  • Drafting of the project proposals
  • Extraction of specimen in the laboratories using prescribed data and following extraction procedures to the later
  • Ensuring the laboratory and types of equipment are clean
  • Ensuring solutions required in the laboratory are available at all times to avoid inconvenience during laboratories procedures.
  • Prepared samples for analysis by performing complex sample preparation tasks.

S.W.I.F.E

OFFICE ASSISTANT
02.2017 - 02.2019

Job overview

  • Planned and executed preparation for the chamber of commerce certificates for goods being shipped
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Ensuring details of the Phytosanitary certificates prepared are genuine and correctly input
  • Organizing files in the accounts department to ensure documents stored are correctly recorded and stored in accordance to safe referencing
  • Assisting in the filing of KRA (Kenya Revenue Authority) Returns for the company
  • Assisting in preparing Entries for shipment of the goods.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Submitted employee payroll documentation Monthly to avoid errors and kept employees paid accurately and on time.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Assisted with onboarding of new employees.

Education

Kenyatta University
NAIROBI, KENYA

Bachelor of Science from BIOTECHNOLOGY
12.2019

University Overview


  • STEM-qualified in Biotechnology
  • Studied: genetics, Zoology, Botany
  • Member of Biotechnology Club, 2017 to 2019
  • WHICH GAVE ME A WIDE INSIGHT INTO THE FUTURE OF TECHNOLOGICAL CHANGES USING BIOLOGY FEATURES FOR MAN SUSTAINABILITY OF A VARIETY OF RESOURCES.

WESTERN SYDNEY UNIVERSITY
SYDNEY, NSW

Master of Science from Agriculture
04.2024

University Overview

  • STEM-qualified in Agriculture
  • Studied: Greenhouse control system, Agricultural Biosecurity, Food processing and packaging, Green crop production, Agricultural Biotechnology, Agricultural Techonologies among others too.

ST. FRANCIS RANG'ALA GIRLS' HIGH SCHOOL
KENYA

HIGH SCHOOL DIPLOMA
11.2014

University Overview

  • Studied:
  • Biology
  • Maths
  • English
  • Geography
  • Chemistry

Skills

  • Patient Transport
  • Mobilization Support
  • Medical Appointment Scheduling
  • Status Updates
  • Customer Seating
  • Adaptive and Creative
  • Laboratory Automation
  • Microbiology Expertise
  • Microsoft Word
  • Records Management Systems
  • Analyzing Test Results
  • Laboratory Research
  • Safety Requirements
  • Laboratory Instrumentation

Timeline

Home Care/Disability Support Worker

Regal Health
11.2022 - Current

LOUNGE RUNNER

QANTAS LOUNGES, DOMESTIC AIRPORT
04.2022 - 10.2022

Research & Laboratory Intern

KENYA MARINE AND FISHERIES RESEARCH INSTITUTE
01.2020 - 01.2021

SUPERVISOR

HOTEL & CLUB LOS CABOS
06.2019 - 12.2021

OFFICE ASSISTANT

S.W.I.F.E
02.2017 - 02.2019

Kenyatta University

Bachelor of Science from BIOTECHNOLOGY

WESTERN SYDNEY UNIVERSITY

Master of Science from Agriculture

ST. FRANCIS RANG'ALA GIRLS' HIGH SCHOOL

HIGH SCHOOL DIPLOMA

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