Summary
Overview
Work History
Education
Skills
Developed Sites
Visa Status
Reference
Timeline
Generic

VERONIKA PATEL

Clyde North,VIC

Summary

I astute WordPress Developer with background designing, testing and customizing websites for different clients. Leveraged themes and plugins to personalize and equip sites with unique visual effects and advanced features. Great listener with remarkable eye for detail. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

8
8
years of professional experience

Work History

Retail Assistant

Coles - SuperMarket
Hampton, Vic
07.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Cash Handling, Counted cashier drawers , Cigarettes validation and server cigarette to Customer

WordPress Developer

Techosoft pvt ltd
Sydney , NSW
08.2022 - Current
  • Redesigned sites to enhance navigation and improve visual appeal.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
  • Integrated third party forms, data, back-end services and specialized content to personalize WordPress theme layout and arrangement.
  • Developed custom WordPress themes from scratch using HTML5, CSS3, JavaScript, and PHP.
  • Implemented responsive design techniques to ensure a consistent user experience across all devices.
  • Created and maintained a library of reusable code snippets for rapid development of plugins and themes.
  • Performed troubleshooting and debugging on existing WordPress sites to identify and resolve issues quickly.

Deli Assistant

IGA Supert Market
North Melbourne , VIC
10.2022 - 10.2023
  • Providing superior customer service, including packing products
  • Sliced Ham and cut whole cheeses and weighed deli items for customers.
  • Responded to customer questions regarding product availability.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Cooking for hot bar Raw chicken, wings, Pie.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Manage Ordering for chicken , ham, cheeses, olives.
  • Packing and pricing deli products.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.

Wordpress Developer / Website Coordinator

Intesols Private Ltd
, India
12.2017 - 01.2020
  • Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
  • Orchestrated online layout, database data presentation and third-party API integration to improve information access.
  • Integrated third party forms, data, back-end services and specialized content to personalize WordPress theme layout and arrangement.
  • Implemented improvements to boost site performance.
  • Create monthly enquiries reports, Products reports
  • Deadline focused, detail-oriented, well organized, and self motivated
  • Work with Demand Generation team to make sure the website functions properly for SEO as well as the proper display of data
  • Development expertise with custom post types, custom fields, plugins, and themes,woocommerce for high-traffic
  • Managed complex projects from start to finish, Custom web application Development and Maintenance
  • CMS Development & Integration.(joomla, wordpress).
  • Conducted website performance tests, troubleshooting and upgrades.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Provided WordPress training to clients and employees.
  • Troubleshot, tested and remedied issues before software deployment.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.

PHP/ Joomla Developer/Laravel

Tailored Solutions Pvt Ltd
Ahemdabad , India
05.2016 - 10.2017
  • Determined job priorities for multiple projects and communicated sequencing, priorities and timelines to entire team.
  • Integrated backend data services to expand available resources within software.

Education

MCA -

Ganpat University
01.2015

BCA

Ganpat University
01.2012

Skills

  • PHP (WordPress, Joomla,Laravel (version 40),HTML, CSS, JavaScript, JQuery, MySQL,
  • AJAX, MailChimp (Email Marketing Service),Microsoft office, Git
  • Many Payment Gateways ,Libraries and many more to learn
  • Version Control Systems: Git, Github
  • Search Engine Optimization
  • Website Maintenance
  • WordPress Proficiency
  • Woocommerce
  • Troubleshooting and Testing
  • PHP / Joomla Developer
  • Back-End and Database Skills
  • Front-End Programming: HTML5, CSS3, AJAX
  • Database Managmant(SQL, Oracle), Backup
  • WHM
  • SQL Server
  • Microsoft tools(Microsoft Excel, Microsoft Teams, OneNote, Outlook)

Developed Sites

  • https://starsweet.com.au/
  • https://www.warrinadesigns.com/ - Woocommerce
  • https://clydeair.com.au/
  • https://www.dreamcube.com.au/
  • https://amsmusiccentre.com.au/
  • https://www.glucoboost.com.au/
  • https://productdynamics.com.au/ -Woocommerce
  • https://www.ozloka.com/ -Woocommerce

Visa Status

  • Permanent Resident

Reference

  • Sushil Patel - 0468334377 (Techosoft Pvt ltd)
  • Snehal Patel - 0449942884 (Coles)

Timeline

Retail Assistant

Coles - SuperMarket
07.2023 - Current

Deli Assistant

IGA Supert Market
10.2022 - 10.2023

WordPress Developer

Techosoft pvt ltd
08.2022 - Current

Wordpress Developer / Website Coordinator

Intesols Private Ltd
12.2017 - 01.2020

PHP/ Joomla Developer/Laravel

Tailored Solutions Pvt Ltd
05.2016 - 10.2017

MCA -

Ganpat University

BCA

Ganpat University

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