Veronika Maria Bryant
Kelvin Grove,QLD
Summary
Detail-oriented design consultant with extensive experience in managing design projects from conception to implementation. Proven track record in enhancing client satisfaction through innovative solutions and keen attention to trends, colours and functionality. Adept in cross-functional collaboration and delivering exceptional results under tight deadlines. Passionate about leveraging creative skills and strategic thinking to drive business growth and client success.
Overview
20
20
years of professional experience
Work History
DESIGN CONSULTANT
Cardell
Ennogera, Queensland
05.2022 - Current
- Efficiently manage multiple design projects, ensuring timely completion without compromising quality.
- Implement comprehensive quality control protocols to enhance design outcomes.
- Foster cross-department collaboration to secure project success.
- Collaborate with clients to identify design needs and develop creative solutions.
- Craft unique and innovative design solutions tailored to diverse client needs.
- Ensure uniqueness in proposals, offering multiple tailored options to meet specific client requirements.
- Provide feedback on the functionality, usability, and aesthetics of products.
- Stay up to date on current design trends to provide fresh ideas.
- Work with clients via email, phone, and in-person to collect information to complete designs.
- Communicate with key clients weekly to discuss individual needs and overall vision.
- Achieve client's expectations for scope, budget, schedule, and quality.
- Carry out fieldwork, report writing, consulting, and plan review.
- Accurately measure on-site and provide technical information.
- Develop and expand client relationships that generate repeat business.
- Deliver an exceptional customer experience throughout the customer journey.
CREATIVE PRODUCER
The Photo Studio
West End, Queensland
03.2020 - 10.2020
- Managed the creative development process from concept to final delivery.
- Collaborated with creative professionals to develop and execute creative concepts.
- Ensured projects are delivered on time and within budget.
- Oversaw the production of creative assets, including digital content.
- Ensured that all creative work aligns with artistic vision and brand identity.
- Provided creative direction and feedback to team members.
- Stayed up to date with industry trends and best practices.
- Communicated with clients to understand their needs and provide creative solutions.
B2B SALES EXECUTIVE
Charles Parsons-Interiors
Brisbane, Australia
01.2019 - 12.2019
- Maintained and developed client relationships by providing support, information, and guidance, ensuring to recommend profit and service improvements.
- Managed weekly call cycles, scheduling appointments, and administering in-person meetings.
- Maintained client support through email and phone.
- Monitored and analysed client usage of the product.
- Evaluated client feedback in order to improve service quality levels.
- Collected sales and financial data to gain insight into customer needs.
- Developed sales by making initial presentation, explaining product and service enhancements, and additions.
- Introduced new products and services.
- Ensured timely and successful delivery of services, solutions, and products according to client needs and objectives.
- Identified new business opportunities through market research, cold-calling, and networking events.
- Achieved monthly KPIs, which included establishing Club Memberships, promoting displays, selling samples, and clearing discontinued products.
- Negotiated pricing contracts with clients while adhering to company standards.
ON ROAD SALES CONSULTANT
Made to Measure by Spotlight
Albury, NSW
01.2014 - 01.2018
- Provided comprehensive home consultation services to residential and commercial properties, developing solutions to address client needs.
- Managed calendar systems, scheduling appointments, and administering an average of five site visitation services.
- Delivered high-quality customer service experience, identifying requirements, examining specifications, and providing sales support for all clientele.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Addressed customer questions and concerns regarding products and services.
- Increased revenue by skillfully upselling and closing customer sales, and driving product benefits around client needs.
- Networked with real estate agents to increase local business and secure future sales.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Participated in regular training sessions on new products, services, and industry trends.
SALES MANAGER
Finer Embroidery
Wodonga, Victoria
01.2012 - 01.2014
- Increased sales performance of a small family company that embroiders logo and design on any product, with P&L accountability.
- Reported directly to the owners and two decision-makers, assisting in the overall management and operations of the business, and overseeing the smooth workflow of all sales transactions.
- Managed the showroom, directing the arrangement and display of a wide range of products, including corporate wear, medical, trade, and hi-vis uniforms.
- Delivered a premium customer experience, boosting embroidery services, responding to queries, and relaying accurate information.
- Maintained relationships with a wide range of clients, building a robust network of connections, processing orders, quotations, and payments, monitoring production schedules, and coordinating progress and timelines.
- Supported the decision-making process of business owners by recommending products and materials for purchasing and merchandising.
RETAIL STORE MANAGER
Fletcher Jones
Albury, NSW
01.2005 - 01.2012
- Managed the general store operations, supervising employees, maximizing all resources, and optimizing sales potential.
- Increased sales performance and customer base, identifying needs of customers, profiling clients, examining competition, and improving competitive advantage.
- Spearheaded the human resource-related transactions, including personnel acquisition and training; assessing talents; and evaluating performance vis-a-vis productivity and standards.
- Promoted a conducive working environment by properly delegating tasks, encouraging innovation, and increasing motivation and engagement.
- Implemented occupational health and safety standards, developing policies to prevent bullying, reduce incidents, and minimize risks.
- Controlled budgets, including petty cash; administering the payroll and staff rosters; liaising with banks; reconciling accounts; and maintaining the books.
- Improved marketing campaigns and promotions to optimize brand visibility, arranging displays, organizing events, and maximizing client reach.
- Maintained stock levels by monitoring inventory, placing orders, checking quality, and conducting negotiations with the suppliers.
- Enhanced the image of the store by exhibiting the vision and mission statement and role modeling the core values.
- Directed the business communications process, preparing business correspondence, relaying clear and concise information, and relaying objectives, strategies, and philosophy.
Education
CERTIFICATE IV IN TRAINING & ASSESSMENT -
Wodonga TAFE
01.2013
DIPLOMA OF MANAGEMENT -
Victoria University
01.2012
DIPLOMA OF RETAIL MANAGEMENT -
Victoria University
01.2012
BUSINESS FRONTLINE MANAGEMENT CERTIFICATE IV -
Department of Education & Training
01.2009
Skills
- Teamwork skills
- Client Communication
- Client Relationship Building
- Client Needs Assessment
- Client Presentation Delivery
- Project Management
- Strategic Planning
- Creative and artistic
- Originality
- Fashion trends
- Layout Design
- Visual Communication
References
References available upon request.
Timeline
DESIGN CONSULTANT
Cardell
05.2022 - Current
CREATIVE PRODUCER
The Photo Studio
03.2020 - 10.2020
B2B SALES EXECUTIVE
Charles Parsons-Interiors
01.2019 - 12.2019
ON ROAD SALES CONSULTANT
Made to Measure by Spotlight
01.2014 - 01.2018
SALES MANAGER
Finer Embroidery
01.2012 - 01.2014
RETAIL STORE MANAGER
Fletcher Jones
01.2005 - 01.2012
CERTIFICATE IV IN TRAINING & ASSESSMENT -
Wodonga TAFE
DIPLOMA OF MANAGEMENT -
Victoria University
DIPLOMA OF RETAIL MANAGEMENT -
Victoria University
BUSINESS FRONTLINE MANAGEMENT CERTIFICATE IV -
Department of Education & Training
Similar Profiles
Mohammed ZainordinMohammed Zainordin
Machine Operator at cardell orchardMachine Operator at cardell orchard
Chris CoghlanChris Coghlan
Staircase Maker at StairProStaircase Maker at StairPro
Shota HeikeShota Heike
Hospitality(Kitchen and Floor) at Sushitrain SmithfieldHospitality(Kitchen and Floor) at Sushitrain Smithfield