Veronique Bauer
East Fremantle,WA
Summary
Dynamic small business owner with a proven track record in customer service and relationship building.
Overview
23
23
years of professional experience
Work History
Business Owner
Econique
01.2018 - 06.2023
- Established strong relationships with Australian health product suppliers and customers through excellent communication and attentive service. Managed approximately 900 online orders. Achieved first page GOOGLE for eco beauty shop.
- Strengthened company reputation by consistently meeting customer expectations in terms of quality products offered, and delivered in a timely manner.
- Consulted with customers to assess skin and healthcare needs and propose optimal solutions.
- Managed daily operations, logistics and financial reporting with Xero software to track expenses, including budgeting and forecasting.
- Managed daily operations for a successful small business, ensuring quality customer care.
- Established a loyal customer base with repeat online orders and incentives.
- Promoted business via social media and advertised products and services online using google ads and efficient SEO practices to generate leads and target ideal customers and maximize brand identity
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Corporate Development Executive
International Management Development (IMD)
01.2003 - 01.2006
- Provided management course and company information to business customers upon inquiry and answered questions via phone, email and face to face
- Enhanced customer satisfaction by promptly addressing inquiries and processing corporate and individual applications for shourt courses, resolving any queries or issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Promoted events in New Zealand and coordinated international events
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Marketing Services Coordinator
La Trobe University, Melbourne Campus
01.2000 - 04.2003
- Provided campus tours with prospective international students and business agents.
- Promoted La Trobe University in offshore marketing events in SE Asia
- Maintained an organised database of student applications and issued offer letters to students. Provided information for VISA requirements and budget requirements.
- Designed and made improvements to website design and prospectus functionality.
Education
Postgraduate Diploma - Health Promotion
Curtin University
Perth, WASkills
- Customer service
- Attention to detail
- Relationship building
- Social media marketing
- Verbal and written communication
- Microsoft suite proficient
- CRM software proficient
Languages
French
Limited Working
German
Elementary
Timeline
Business Owner
Econique
01.2018 - 06.2023
Corporate Development Executive
International Management Development (IMD)
01.2003 - 01.2006
Marketing Services Coordinator
La Trobe University, Melbourne Campus
01.2000 - 04.2003
Postgraduate Diploma - Health Promotion
Curtin University
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