Veronique Begue
Sunshine,VIC
Summary
Hardworking Leading Hand driven to improve productivity and maximize customer satisfaction. Expert Freight Handler and offering 8 years experience in Travel and logistic
Overview
19
19
years of professional experience
Work History
Leading Hand
Startrack Aus Post
11.2012 - 10.2023
- Trained employees how to fix problems, correct mistakes and maximize productivity.
- Supervised and direct team of [Type] professionals in [Description] environment.
- Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
- Controlled costs by effectively managing inventory and improving productivity.
- Provided expert customer service and technical support to clients.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained compliance with company safety policies and called violations to attention of management.
- Kept records accurate and current by documenting movements in company system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Directed weekly product cycle counts and corrected errors in warehouse inventory system.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Documented order updates by inputting data into computer system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Completed daily orders with expert picking and packing of shipments.
- Scanned packages and boxes and moved to loading dock for shipment.
- Operated frequency scanners to track shipment progression and input data into shipping system.
Milk Bar Owner
Self Employed
12.2011 - 12.2012
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted target market research to discover customer needs and analyze competitor trends.
Commercial Cleaner Manager
Self Employed
03.2008 - 12.2011
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Kept building entryway glass clean and polished for professional presentation.
- Organized and used industrial cleaning products following strict safety procedures.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Receptionist Administrator
International Distillers Mauritius
07.2004 - 06.2006
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Fulfilled customer requests such as [Type] and [Type].
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Education
No Degree - Drug And Alchole Counseling
TAFE Shepperton
Shepparton, VIC12.2013
Skills
- Repair Expertise
- Technical Problem Solving
- Maintenance Expertise
- Safety Management
- Safety Awareness
- Inventory Control
- Shipping and Receiving
- Product Packaging
- Warehouse Organization
- Box Assembly
- Shipment Coordination
- Production Tracking
- Safety Protocols
- Inventory Tracking
- Logistics Management
- Material Handling
- Invoice Verification
- Protective Equipment Use
- Storage Area Maintenance
- Visual Inspection
- Production Documentation
- Order Picking and Processing
- Work Planning and Prioritization
- Data Entry
- Logistics
- Job Planning
- Labeling and Boxing
- Assembly and Production
- Warehouse Operations
- Logistics and Transportation
- Materials Handling Safety Training
- Inventory Organization
- Lifting and Sorting
- Loading Dock Operations
- Operations Monitoring
- Safety Precautions
- Health and Safety Compliance
- Supply Chain Management
- Quality Assessment and Assurance
- Problem-Solving
- OSHA Compliance
- Freight Labeling
- Warehouse Environment Safety
- Purchase Order Verification
- Pallet Jack Operation
- Forklift Operations
Languages
French
Native or Bilingual
Additional Information
PREVIOUSE JOBS
Receptionist - Ambre Hotel Mauritius
Telephone Operator -Shandrani Hotel Mauritius
Receptionist /Reservation Clerk -les Cocotier Hotel Rodrigues
Timeline
Leading Hand
Startrack Aus Post
11.2012 - 10.2023
Milk Bar Owner
Self Employed
12.2011 - 12.2012
Commercial Cleaner Manager
Self Employed
03.2008 - 12.2011
Receptionist Administrator
International Distillers Mauritius
07.2004 - 06.2006
No Degree - Drug And Alchole Counseling
TAFE Shepperton
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