Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Veronique Heurtau

Harkaway,VIC

Summary

Hardworking Nurse/Disability/Support Worker with 7 years experience dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with Personal Care(PC) and maintains tidy environments.

Have the capacity & knowledge to administer medications and able to perform manual handling of clients in a safe environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health and Disability Support Worker

Independent
01.2023 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Worked with children and parents to closely monitor and record social, behavioural and academic growth.
  • Coordinated patient discharge planning and follow-up care.

Support Worker

Wings For Care
06.2022 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Educated family members on various aspects of client care to enhance support networks during times of need.
  • Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Proactively identified areas for improvement within the organization and contributed ideas towards enhancing overall operational efficiency.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

Endorsed Enrolled Nurse

Peninsula Private Hospital
02.2017 - 08.2022
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.

Education

Advanced Diploma - Nursing

Central Queensland University
Melbourne, VIC
11.2016

Diploma of Information Technology - Computer Networking

Chisholm Tafe
Melbourne, VIC
11.2004

No Degree - Year 12

Cranbourne Secondary College
Cranbourne, VIC
12.1998

Skills

  • Family Communication
  • Daily Living Requirements
  • Home Healthcare Services
  • Risk Assessments
  • Personal Care
  • Progress Documentation
  • Relationship Building
  • Appointment Management
  • Client Transportation
  • Daily Living Assistance
  • Documentation and Reporting
  • Recreational Activities
  • Meal Planning
  • Feeding Assistance
  • Housekeeping Skills
  • Mobility Support
  • Household Chores
  • Computer Skills
  • Disability Awareness
  • Transfer techniques
  • Personal care assistance
  • Toileting assistance
  • Empathy and compassion
  • Medication administration
  • First aid and CPR
  • meal preparation

Certification

Endorsed Enrolled Nursing

Assist clients with Medications

First Aid with CPR

Manual Handling


References

Zanet Camili - Work Skill - 0416 555 123

Sam - Wings for Care - Admin/manager - 0479 114 417

Dina Ametovska - Care Path - 0409 589 550

Timeline

Mental Health and Disability Support Worker

Independent
01.2023 - Current

Support Worker

Wings For Care
06.2022 - Current

Endorsed Enrolled Nurse

Peninsula Private Hospital
02.2017 - 08.2022

Advanced Diploma - Nursing

Central Queensland University

Diploma of Information Technology - Computer Networking

Chisholm Tafe

No Degree - Year 12

Cranbourne Secondary College

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