Summary
Overview
Work History
Education
Skills
References
Professional Development
Timeline
Generic

Veronique Taylor

Melbourne,Australia

Summary

Adept at transforming office operations and leading teams to excellence, I leveraged my expertise in project management and communication to enhance productivity at Telstra. My strategic approach to office and facilities management, coupled with a talent for fostering client relations, resulted in significant operational improvements.

Overview

24
24
years of professional experience

Work History

Executive Assistant to Group Executive Global Business Services

Telstra
Melbourne
07.2024 - Current
  • Providing high-level administrative and secretarial support to senior executives within the company
  • Acting as the 'right hand' to the Group Executive Global Business Services Executive
  • Proactively managing complex schedules, coordinating meetings, and booking conference rooms
  • Arranging domestic and international travel, including booking flights, accommodation, transfers
  • Preparing agendas, gathering materials, taking minutes, and following up on action items
  • Communication Management by way of screening calls, managing email correspondence, and drafting professional communications on behalf of the executive
  • Preparing presentations, reports, and other documents, ensuring accuracy and confidentiality
  • Expense Management - tracking and processing expense reports
  • Built and maintained relationships with internal and external stakeholders, including clients, partners, and other executives
  • Maintaining strict confidentiality regarding sensitive information

Office Manager /EA to Managing Director

Buildgroup Constructions / PTX Group / Madison Industrial
Hawthorn
01.2021 - 01.2022
  • Oversaw establishment of effective office operations for a new entity, including setting up and implementing office manuals and procedures
  • Designed marketing collateral, including a new company webpage, stationery and uniform design
  • Coordinating key office processes, such as fleet and assets management as well as technology and hardware management
  • Insurance management
  • Management of office facilities across building maintenance, cleaning, security, and fit-out contracts
  • Acting as Executive Assistant to Managing Director, across Diary and travel coordination
  • Client and stakeholder meetings/entertainment
  • Setup of new development entities, as well as running new development projects, alongside the Managing Director
  • Corporate Records: Set up and ongoing management of company entities, such as ASIC

Office Manager / EA to Director

Valeo Construction
South Melbourne
01.2015 - 01.2021
  • Managing administration and facilities teams, across performance management
  • Training, mentoring, and development
  • Direct supervision
  • Managing office relocations, tenancy issues and maintenance
  • Managing general facilities budget in excess of $8m
  • Acting as direct line manager to key operational personnel, including Receptionist, General Administrators, Maintenance Administrators, Pre-construction Administrators, Personal Assistants, Administration Team Leaders
  • Providing HR-related administrative support, across: New employee set-up and inductions and employee departures
  • Overseeing QA Business Management System, including internal audits
  • Maintaining information management systems
  • Development and implementation of company procedures and processes
  • Managing IT assets
  • Facilities maintenance, contracts, security
  • Collaboration of all departments and leadership team
  • Acquiring VBA licenses for all projects
  • Corporate Records: Set up and ongoing management of company entities, such as ASIC
  • Client presentations
  • Executive Assistant to the Director, with support, including budgets, forecasts, and management reporting
  • Email, meeting, and calendar management
  • Responding to emails on behalf of the director without instruction
  • Scheduling of all meetings - Minute taking of all meetings attended by the Director including, distribution and follow-up and ensuring deadline closeouts
  • Direct contact for all Directors' calls
  • Client liaison
  • Supporting the Director with the management of the Leadership Team with direction, supporting the management of their teams, and reviewing all reports before presenting them to the Director to ensure proficiency and accuracy
  • Extensive travel management domestic and international and coordination
  • Assisting with the development of existing sites owned by the director – marketing, feasibilities, finance proposals, quotation collation, council communications, contract of sales
  • Helping the director with purchases or development sites – real estate communications, Letters of Offers, finance proposals with both big banks and financiers, and contracts of sales

Facilities Manager, Senior Administration Team Leader

Coffey International
Abbotsford
01.2012 - 01.2015
  • Managed seamless office relocation for two hundred staff including with no customer disruptions, through managing engagement with Architects, Project Managers, Contractors
  • Fit-out design planning
  • Project managing implementation of IT infrastructure and Lync phones
  • Managing staff communications
  • Office safety inductions
  • Overseeing the process of archiving all office/project files
  • Headed up office opening client event attended by one hundred clients and staff
  • Managed capital expenditure budgets for relocations and other major projects
  • Set up and implemented purchase order and archiving processes and manuals
  • Developed and executed a strategy to integrate three teams into a single administrative function
  • Managing Victorian administration and facilities teams, across Performance management
  • Training, mentoring, and development
  • Direct supervision
  • Managing office relocations, tenancy issues and maintenance
  • Managing general facilities budget in excess of $1m
  • Acting as direct line manager to key operational personnel, including Receptionist, Facilities Administrators, Project Management Assistants
  • Providing HR-related administrative support, across new employee set-up and inductions, Departures
  • Overseeing QA Business Management System, including internal audits
  • SIR follow up
  • ISO 9001 compliance
  • Overseeing financial administration and management
  • Maintaining an information management system
  • Managing IT assets
  • Executive Assistant to the General Manager, with support, including Budgets, forecasts, and management reporting
  • Email, meeting, and calendar management
  • Issuing reports on behalf of the General Manager and leadership team
  • Client liaison
  • Organising conferences for leadership Team
  • Extensive travel management and coordination
  • Contributing to governance initiatives, such as the Environment Leadership Team, Office Management Committee, Office HSSE Committee
  • Executive Assistant to Group Executive, duties including meetings and calendar management
  • Issuing reports on behalf of Exec team, such OPEX/Capex performance
  • Client liaison
  • Organising conferences for the Executive Team

Office Manager, Personal Assistant

Roden Trust
Richmond, Australia
01.2008 - 01.2012
  • Managed process of systematising all back-office processes, including setting up operating manuals to comply with stringent government regulations
  • Designing administrative systems across Finance and HR
  • Overseeing head office facilities and office management, including ordering office furniture, assets, and consumables
  • IT infrastructure
  • Building maintenance
  • Personal Assistant to CEO, duties including management reporting, Budgets and financials
  • Email, meeting, and calendar management
  • Organising conferences and client events
  • Travel management and coordination
  • Managing bookkeeping requirements in liaison with Company Accountant
  • Generating weekly payroll, including Award interpretation
  • Renegotiating contracts with vendors and suppliers
  • Managing relations with external stakeholders, such as the Department of Education and Early Childhood Development, ATO
  • Corporate Records: Set up and ongoing management of company entities, such as ASIC

Office Manager

Legends Shopfitting
Brisbane
01.2001 - 01.2008
  • Oversaw establishment of effective office operations for the new entity, including set up and implementation of office manuals and procedures
  • Designing office and IT requirements for new premises
  • Designed marketing collateral, including new company webpage structure and development, Stationery design, Uniform design and sourcing
  • Onboarded all new staff
  • Overseeing financial administration processes, including accounts receivable and payable, Payroll, Taxation, including lodgment of BAS
  • Set up and ongoing management of company entities, such as ASIC
  • Coordinating key office processes, such as fleet and assets management, Technology and hardware management
  • Supply chain, logistics and materials management
  • Managing office facilities across building maintenance, cleaning, security, and fit-out contracts
  • Acting as Personal Assistant to Company Director, across diary and travel coordination
  • Client and stakeholder meetings/entertainment

Education

Diploma -

Diploma in Business Management

Certificate IV -

Certificate IV in Business Administration

Diploma -

Administration Management Diploma

Course -

Business Management Course

Skills

  • Office and Facilities Management
  • Team Management
  • Fleet and Asset Management
  • Administrative Systems Development
  • Project and Program Management
  • Personnel Leadership
  • Executive Assistance
  • Property Development Assistance
  • Operations Management
  • Event Coordination
  • Business Administration
  • Policy and procedure modification
  • Compliance Monitoring
  • Project Management
  • Communication management
  • Office operations
  • Project management
  • Client relations
  • Time management
  • Confidentiality maintenance
  • Staff management
  • Meticulous attention to detail

References

  • Jason Lee, Executive Manager, jasraylee@gmail.com, 0477 251 199
  • Donovan Mollenhagen, Managing Director, ddm1973@gmail.com, 0411 699 187

Professional Development

  • Diploma in Business Management
  • Certificate IV in Business Administration
  • Administration Management Diploma
  • Business Management Course

Timeline

Executive Assistant to Group Executive Global Business Services

Telstra
07.2024 - Current

Office Manager /EA to Managing Director

Buildgroup Constructions / PTX Group / Madison Industrial
01.2021 - 01.2022

Office Manager / EA to Director

Valeo Construction
01.2015 - 01.2021

Facilities Manager, Senior Administration Team Leader

Coffey International
01.2012 - 01.2015

Office Manager, Personal Assistant

Roden Trust
01.2008 - 01.2012

Office Manager

Legends Shopfitting
01.2001 - 01.2008

Diploma -

Diploma in Business Management

Certificate IV -

Certificate IV in Business Administration

Diploma -

Administration Management Diploma

Course -

Business Management Course

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