Vertika Kapoor
Cherrybrook,NSW
Summary
Dedicated Community Health Worker with 12 years of experience in wellness improvement and education. Led training coordination and resource management initiatives that enhanced operational efficiency. Developed crisis intervention strategies and care plans, improving service delivery and client satisfaction. Collaborated effectively across multidisciplinary teams to ensure compliance and effective conflict resolution.
Overview
1
1
Language
18
18
years of professional experience
Work History
Care Partner
Anglicare
09.2025 - Current
- Collaborated with multidisciplinary team to deliver person-centered care plans.
- Supported residents with personal care, promoting dignity, comfort, and safe daily routines.
- Assisted with medication prompts, observing changes and escalating concerns to nursing staff.
- Documented care activities accurately in resident notes and handover records.
Care Team and Rostering coordinator
Multicultural care
Burwood, NSW
01.2025 - 08.2025
- Coordinated care plans with multidisciplinary teams for diverse community client populations.
- Facilitated communication among clients, families, and service providers, improving collaboration and client satisfaction.
- Implemented policies that enhanced service delivery effectiveness across departments.
- Implemented policies that improved service delivery effectiveness, ensuring better alignment across departments.
- Resolved customer complaints promptly while ensuring compliance with company standards.
- Maintained accurate records of client interactions, service outcomes, and departmental activities.
- Organized training sessions emphasizing multicultural competency and effective care practices.
- Developed training materials that enhanced ongoing education and professional development for staff.
Care Team Manager
Hammondcare
ST LEONARDS, NSW
08.2023 - 01.2025
- Led team in delivering high-quality care for residents at Hammondcare.
- Coordinated staff schedules, ensuring optimal coverage and uninterrupted service delivery.
- Conducted regular performance evaluations, offering constructive feedback for professional growth.
- Implemented process improvements, streamlining daily operations and enhancing overall efficiency.
- Monitored compliance with health and safety regulations in service delivery.
- Facilitated training sessions, boosting team skills in care practices and improving resident support.
- Supported conflict resolution among team members, fostering a positive work environment.
- Developed individualized care plans tailored to resident needs and preferences.
Case Manger
Proveda
Freches Forest, NSW
05.2022 - 08.2023
- Conducted comprehensive client assessments to evaluate needs. and developed individualized care plans for optimal support.
- Ensured effective communication between clients and service providers. among clients, families, and service providers to meet individual needs.
- Tracked client progress through regular evaluations. and adjusted support services to ensure effectiveness.
- Facilitated communication between clients and service providers.
- Documented case notes and maintained accurate client records to ensure compliance with agency guidelines.
- Monitored client progress and adjusted support services as needed.
- Educated clients on available resources, promoting well-being and self-advocacy.
- Advocated for clients by negotiating with service providers to secure essential resources for care.
- Evaluated client progress regularly to adapt support services. and adjusted support services as needed.
- Compiled reports on cases and submitted them to supervisors as required.
Day Respite Coordinator
SydWest Multicultural Services
Blacktown, NSW
06.2021 - 12.2021
- Coordinated operational activities for Syd West's Senior Day Care Groups, improving service delivery and participant satisfaction.
- Managed consumer service hours to meet annual Department of Health requirements.
- Ensured exceptional customer service by managing feedback, complaints, and compliments effectively.
- Collaborated with stakeholders to identify and resolve scheduling challenges, ensuring seamless service continuity.
- Collaborated with Senior Management to improve communication and project workflows.
- Managed feedback, complaints, and compliments to uphold high standards of customer service and enhance client relations.
- Networked with stakeholders to address and resolve scheduling challenges.
- Maintained professional communication with internal and external customers.
Operations Supervisor
Uniting Bowden Brae
Normanhurst, NSW
03.2011 - 06.2021
- Leading, managing and guiding the teams, ensuring they exceed the service demands of our customers, residents and family members.
- Improving the overall customer experience by providing service excellence.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Coordinated excursions and transportation for residents upon their requests.
- Performance evaluation, appraisal and management reporting.
- Regular feedback from members for customer excellence and respond promptly to customer reviews.
- Assisting customers and residents with medications and attending wound dressing.
- Arrange, excursions, transportation etc. upon request from the residents.
- Encouraged and promoted ideas aligned with business needs and benefits.
Team Leader
St Marys Hostel (Queensland)
Ipswitch, QLD
01.2009 - 12.2010
- Delivered exceptional customer service by effectively managing team performance.
- Mentored team members to ensure successful task completion and professional development.
- Mentored team members, resulting in improved task completion and professional growth.
- Guided staff training, enhancing efficiency in personal care services delivery.
- Fostered strong customer relationships through attentive responses and positive interactions.
- Analyzed customer and resident needs to recommend personalized activities and services.
- Acquired comprehensive knowledge of facility operations to enhance service delivery.
- Assisted customers with medication management, ensuring adherence to health regulations.
Education
Certificate in Administer & Monitor Medication - Administer & Monitor Medication
Training Beyond 2000 PTY Ltd.
NSW12-2015
Diploma in Medical Receptionist - Medical Receptionist
Wesley Health
NSW08-2013
Diploma in Community Health Services - Community Health Services
Charlton Brown
QLD12-2011
Certificate in Continence Management - Continence Management and Education
Uniting Care Ageing
NSW11-2011
Certificate in Prevention & Intervention of Wound - Community Health and Preventive Medicine
Royal College of Nursing
NSW06-2011
Disability Care Certificate IV - Disability Studies
Charlton Brown
QLD12-2010
Aged Care Work Certificate IV - Aged Care Support
Charlton Brown
QLD11-2010
Aged Care Work Certificate III - Agred Card Support
Charlton Brown
QLD06-2009
High School Diploma -
Ramakrishna Mission
India12-2004
Skills
- Care planning
- Policy compliance
- Performance monitoring
- Crisis intervention
- Client relationship management
- Service enhancement
- Care plan evaluation
- Staff management
- Multidisciplinary collaboration
- Conflict resolution
- Client advocacy
- Operational efficiency
Accomplishments
- Managed an end to end lifecycle (recruitment and training) of a startup team that was fully operational within a month (One week ahead of schedule).
- Advance knowledge of NDIS and My aged care services.
- Appreciated for successfully running the floor and managing big issues with unique problem-solving skill.
- Got recognition from management for coming up with various new innovative ideas.
Languages
Hindi
Native or Bilingual
Timeline
Care Partner
Anglicare
09.2025 - Current
Care Team and Rostering coordinator
Multicultural care
01.2025 - 08.2025
Care Team Manager
Hammondcare
08.2023 - 01.2025
Case Manger
Proveda
05.2022 - 08.2023
Day Respite Coordinator
SydWest Multicultural Services
06.2021 - 12.2021
Operations Supervisor
Uniting Bowden Brae
03.2011 - 06.2021
Team Leader
St Marys Hostel (Queensland)
01.2009 - 12.2010
High School Diploma -
Ramakrishna Mission
Aged Care Work Certificate III - Agred Card Support
Charlton Brown
Aged Care Work Certificate IV - Aged Care Support
Charlton Brown
Disability Care Certificate IV - Disability Studies
Charlton Brown
Certificate in Prevention & Intervention of Wound - Community Health and Preventive Medicine
Royal College of Nursing
Certificate in Continence Management - Continence Management and Education
Uniting Care Ageing
Diploma in Community Health Services - Community Health Services
Charlton Brown
Diploma in Medical Receptionist - Medical Receptionist
Wesley Health
Certificate in Administer & Monitor Medication - Administer & Monitor Medication
Training Beyond 2000 PTY Ltd.
Job Title
Management
Skills
Team Leadership • People Management • Performance Management • Stakeholder Engagement • Strategic Planning • Change Management • Quality & Compliance • Clinical Governance • Risk Management • Workforce Planning • Budget Management • Continuous Improvement • Project Management • Employee Development • Operational Leadership • Client-Centered Care
References
References available upon request.