Vervese Aukaha
Melbourne,Australia
Summary
Reliable and upbeat professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
Work History
Lead Counter Salesperson
Far North ITM
10.2016 - 03.2024
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Enhanced store sales through effective cross-selling and upselling techniques.
- Developed strong relationships with customers, resulting in increased repeat business.
- Streamlined inventory management for better product availability and reduced waste.
- Trained new team members on store procedures, ensuring a consistent customer experience.
- Resolved customer complaints with professionalism, maintaining a positive company image.
- Collaborated with management to implement promotional strategies that drove sales growth.
- Conducted regular inventory audits to ensure accurate stock levels and prevent shrinkage.
Health and Safety Coordinator
Placemakers
05.2015 - 08.2016
- Enhanced workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Reduced workplace accidents by effectively coordinating safety training programs for all employees.
- Ensured compliance with OSHA regulations by meticulously maintaining accurate records of incidents, inspections, and corrective actions.
- Improved employee understanding of safety procedures through the development and delivery of engaging training materials.
- Facilitated incident investigations to determine root causes, providing recommendations on preventative measures to avoid future occurrences.
Team Leader
Complete Office Supplies
04.2012 - 03.2015
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Manager Trade Sales
Placemakers
02.2006 - 09.2010
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Skills
- Sales strategy development
- Customer service expertise
- Cash handling proficiency
- Effective negotiation
- Policy Implementation
- Strategic Planning
- Productivity Improvement
- Work flow planning
- Customer Service
- Data Entry
- Inbound/Outbound stock
- Stocktake
- Efficiency with Microsoft Office
- Analytical and Critical thinking
- Customer Relations
- Time Management
Timeline
Lead Counter Salesperson
Far North ITM
10.2016 - 03.2024
Health and Safety Coordinator
Placemakers
05.2015 - 08.2016
Team Leader
Complete Office Supplies
04.2012 - 03.2015
Manager Trade Sales
Placemakers
02.2006 - 09.2010
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