Vesna Stanojevic
Moree,NSW
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team Leader
Commonwealth Bank
08.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Branch Manager
Commonwealth Bank
02.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Customer Service Representative
Commonwealth Bank
07.2012 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma of Operational Managment - Operations Manager
Faculty of Management
Novi Sad , Serbia10.2005
Bachelor in Economics And Finance - Turnover of Goods
Business School Belgrade
Belgrade Serbia10.1997
Skills
- Complaint Resolution
- Team Supervision
- Quality Improvement
- Mentoring
- Coaching
- Employee Evaluation
- Onboarding and Orientation
- Work Planning and Prioritization
Referees
Brendan Winter
CBA - Area Manager Greater North West CSN
Phone: 0477311652
Email: Brendan.Winter@cba.com.au
Michael Eekelschot
CBA - Manager mobile banking
Phone: 0428173583
Email: eekelsmi@cba.com.au
Timeline
Team Leader
Commonwealth Bank
08.2021 - Current
Branch Manager
Commonwealth Bank
02.2020 - Current
Customer Service Representative
Commonwealth Bank
07.2012 - 02.2020
Diploma of Operational Managment - Operations Manager
Faculty of Management
Bachelor in Economics And Finance - Turnover of Goods
Business School Belgrade
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