Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Vessela Evrova-Wassenaar

Vessela Evrova-Wassenaar

Altona,VIC

Summary

Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of first successful business venture.

Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.

Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Founder /Business Owner

Classical Temple
07.2018 - Current
  • Professional violin and piano tuition incorporating all aspects of music learning, technical and creative; music theory tuition; teaching beginners to professional (violin) and beginners-intermediate (piano)
  • Established a successful business by identifying market needs and developing innovative solutions addressing educational gaps.
  • Developed strong partnerships with other relevant organisations to allow for collaboration and more significant opportunities for growth: AMEB (Australian Music Examination Board), VMTA (Victorian Music Teachers Association), MSV (Music Society of Victoria)
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

Policy Writer

La Trobe University
04.2018 - 06.2018
  • Initiated and completed policy drafts and position description papers as required by university executive leadership
  • Presented completed policy and PD drafts to executive leadership for review, discussion, approval, or further revision.
  • Addressed stakeholder concerns by incorporating feedback into policy revisions as appropriate.
  • Reduced legal risks through careful document revision and accurate policy writing, ensuring compliance with relevant laws and regulations.
  • Communicated effectively with various departments to ensure consistent understanding of written content

Music Teacher & Children's Yoga Instructor

Melbourne Inner North Performance Arts Academy
06.2017 - 03.2018


  • Familiarized students with basic concepts of music such as notes, tempo, pitch, rhythm, key and time signature, and chords.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Enhanced students' understanding of music theory through engaging activities and exercises.
  • Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
  • Improved student musicianship by incorporating a variety of teaching methods and techniques.
  • Helped organise successful concerts showcasing students' talents and hard work.
  • Introduced children's yoga practice to the classroom

Communications Specialist, Student Information Hub

'Free' University Brussels
05.2016 - 05.2017
  • Customer Service: responded to a wide range of student enquiries via email, phone and info desk (admissions, and other aspects associated with university life)
  • Collaborated with cross-functional teams to create common platforms for information of new arrivals
  • Collaborated with journalists, student media and marketing teams to compile information and align university messaging.
  • Answered student queries and complaints to provide strong customer service.
  • Wrote clear, concise articles that generated significant media coverage and increased cross university awareness of key student initiatives.
  • Streamlined internal communication processes by helping student leaders implement effective communication tools and platforms.
  • Created social media content across multiple platforms according to content calendars and promotion schedules.

Advisor - Trade and Communications

European Tyre and Rubber Manufacturers' Association (ETRMA)
03.2015 - 08.2015
  • Provided regulatory advice to industry members on all policies affecting trade intra-European and global trade
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Built and maintained relationships with industry clients to provide ongoing support.
  • Facilitated communication and collaboration between tyre industry members to help address common concerns
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Anticipated responses and prepared clear and articulate answers.
  • Developed long-lasting relationships with industry members to ensure effective relations with the association
  • Coordinated work groups and collated common activities
  • Collaborated with internal ETRMA teams to develop common responses to policy makers

Parenting Duties / Job Search

Parenting Leave
08.2012 - 02.2015
  • Demonstrated commitment to my musical training by undertaking tuition and refining performance techniques
  • Received coaching to refine my skills and abilities for the job market

Communications Assistant

ERTICO - ITS Europe
10.2010 - 07.2012
  • Produce and co-edit the ERTICO - ITS Europe monthly newsletter, as well as newsletters of EU project teams
  • Prepared, organized and managed project schedules to produce newsletter and written deliverables and meet deadlines.
  • Assisted in organising successful ITS events, increasing customer reach and forging industry collaboration.
  • Executed stories from start to finish within deadlines required for publication production schedules.
  • Attended two department-sponsored activities and events to observe and interview participants, write stories, and distribute created content.
  • Proofread corporate materials before publication or distribution, maintaining quality standards and brand consistency.
  • Provided administrative support to senior communications staff, ensuring smooth project management and execution.
  • Monitored industry news and trends, providing timely insights to internal stakeholders for informed decision making.
  • Maintained an up-to-date ERTICO member contact database, facilitating efficient outreach efforts.

Journalist Trainee - International Justice

Radio Netherlands Worldwide
11.2009 - 05.2010
  • Produced timely news stories in response to breaking events, keeping readers informed on important issues.
  • Enhanced article quality by conducting thorough research and fact-checking before submission.
  • Attended events and conferences relevant to assigned topics, staying current on political trends and developments.
  • Crafted well-structured long-form articles, providing readers with comprehensive coverage of subjects.
  • Assisted in editing fellow reporters' work when needed, helping maintain the publication's high standards of journalistic integrity.
  • Participated in editorial meetings, offering valuable input on content strategy and planning initiatives.
  • Contributed multimedia elements such as photos and videos alongside written content for an enhanced storytelling experience.

Retail Sales Assistant

Mag Bag / De Grote Tas
08.2008 - 12.2009
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Improved store appearance with effective merchandising and creative displays.

Administrative Assistant

UNISEARCH Education Company
03.2007 - 12.2007
  • Managed a portfolio of legal sector clients seeking expert opinion services for cases presented before court
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Worked with senior leadership to complete expert reports on time and within budget.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems (Navision)
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Completed multiple tasks simultaneously to optimise project completion.
  • Collaborated closely with cross-functional teams to ensure alignment on expectations regarding deliverables and milestones.
  • Handled administrative duties, filing, and errands.


Administrative Assistant

University of Sydney Health Services
07.1999 - 03.2007
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.


Education

Sydney Conservatorium of Music High School -

Sydney / secondary school

Master of Arts (M.A.) International Relations -

University of New South Wales

Master of Laws (LL.M.) International & European Law -

University of Amsterdam

Graduate Diploma - Music Performance -

University of Melbourne
01.2022

Bachelor of Arts (B.A) -

University of Sydney
01.2000

Skills

  • Team Leadership
  • Strategic Thinking
  • Marketing
  • Entrepreneurial and Innovative
  • Customer Service
  • Customer Relations
  • Social Media Management
  • Business Writing
  • Relationship Building
  • Research abilities
  • Client Relationships
  • Teamwork and Collaboration

References

  • Dr Elizabeth Sellars, Violinist and Violin Lecturer, Esellars19@gmail.com, 0407 771 884
  • Associate Professor Richard Davis, Chief Conductor, Music Director and Head of Orchestral Studies, Richard.davis@unimelb.edu.au
  • Kinga Kohegyi, Parent of Student at the 'Classical Temple', Kinga.huszka@gmail.com, 0435 265 418
  • Jesse Volbeda, Senior Manager, Student Projects and Initiatives, Student Life, La Trobe University, j.volbeda@latrobe.edu.au, 0435 657 518
  • Greg Perkins, Teacher, Sunshine Heights Primary School, greg.j.perkins@icloud.com, 0409 865 857
  • Cindy Müller, Former Manager Student Information Hub, Free University Brussels, cindy.muller@vub.be, +32 2 629 2010

Timeline

Founder /Business Owner

Classical Temple
07.2018 - Current

Policy Writer

La Trobe University
04.2018 - 06.2018

Music Teacher & Children's Yoga Instructor

Melbourne Inner North Performance Arts Academy
06.2017 - 03.2018

Communications Specialist, Student Information Hub

'Free' University Brussels
05.2016 - 05.2017

Advisor - Trade and Communications

European Tyre and Rubber Manufacturers' Association (ETRMA)
03.2015 - 08.2015

Parenting Duties / Job Search

Parenting Leave
08.2012 - 02.2015

Communications Assistant

ERTICO - ITS Europe
10.2010 - 07.2012

Journalist Trainee - International Justice

Radio Netherlands Worldwide
11.2009 - 05.2010

Retail Sales Assistant

Mag Bag / De Grote Tas
08.2008 - 12.2009

Administrative Assistant

UNISEARCH Education Company
03.2007 - 12.2007

Administrative Assistant

University of Sydney Health Services
07.1999 - 03.2007

Sydney Conservatorium of Music High School -

Sydney / secondary school

Master of Arts (M.A.) International Relations -

University of New South Wales

Master of Laws (LL.M.) International & European Law -

University of Amsterdam

Graduate Diploma - Music Performance -

University of Melbourne

Bachelor of Arts (B.A) -

University of Sydney

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Vessela Evrova-Wassenaar