Cassandra Kotilainen
Penrith
Summary
Motivated and adaptable Talent Advisor with experience across recruitment, onboarding, compliance, and HR operations. Skilled in process improvement, team management, and building positive workplace culture. Fluent in English and Hungarian, with strong leadership, problem-solving, and communication skills. Currently pursuing studies in Human Resources Management, complementing my hands-on experience in recruitment and operations, with the flexibility to grow in HR or broader business operations roles.
Overview
9
9
years of professional experience
Work History
Talent Advisor
Z Staffing
05.2024 - Current
- Managed end-to-end recruitment and onboarding for nurses (hospitals and aged care) and early childhood educators, ensuring compliance, payroll, and candidate readiness.
- Designed recruitment processes, interview scripts, and compliance workflows to improve efficiency and consistency.
- Implemented systems (Zipline, Refeero, Employment Hero) to streamline onboarding, payroll, and reference checks.
- Coordinated placements, managing logistics such as travel, accommodation, and payroll setup.
- Served as the first point of contact for new and already onboarded team members, assisting with compliance, payroll queries, and engagement.
- Conducted interviews, onboarding sessions, and compliance checks both virtually and over the phone.
- Created branded communications and engagement content including induction videos, newsletters, and recognition programs.
- Supported internal operations by developing process flows, identifying pain points, and optimising workflows.
- Contributed to team culture and engagement through events and activities.
Team Leader (Secondment) – Service & Escalations Team
Nine
01.2023 - 07.2023
- Supervised a team of 14, managing rosters, leave, coaching, and performance management.
- Partnered with HR to address team concerns, drive engagement initiatives, and support business objectives.
- Recognised in company newsletter for contributions during secondment.
Team Leader – Classifieds Team / Outbound Sales Agen
Nine
08.2022 - 01.2023
- Led a team of 3 sales agents, providing training, coaching, and performance reviews.
- Conducted outbound sales campaigns, securing renewals and upselling products.
- Boosted sales results to 120% of quarterly targets.
- Handled customer escalations with professionalism and empathy.
Classifieds Sales Agent
Nine
09.2021 - 08.2022
- Managed customer calls and inquiries related to classifieds and subscriptions.
- Assisted bereaved customers with sensitive notices and provided technical support.
- Developed training guides and supported onboarding of new team members.
- Created and restructured process guides to improve workflows.
Outbound Sales Agent
Nine
05.2021 - 09.2021
- Addressed subscription-related calls and email enquiries.
- Demonstrated strong time management, attention to detail, and customer service.
- Used sales and upselling techniques to enhance customer loyalty.
Front Office Supervisor / Acting Assistant Manager
PARKROYAL Darling Harbour
01.2019 - 05.2021
- Supervised reception operations, including check-in/out, team training, and performance.
- Handled high-pressure situations including emergency responses, guest escalations, and medical incidents.
- Authored Standard Operating Procedures (SOPs) and training manuals to improve service delivery.
- Supported team development through coaching and positive leadership.
- Managed rosters, cash handling, and cross-department collaboration.
Guest Service Agent
PARKROYAL Darling Harbour
09.2016 - 01.2019
- Delivered professional front office services including reservations, check-in/out, and guest requests.
- Accurately processed payments, accounts, and cash handling.
- Provided excellent guest experiences, resolving issues with professionalism and empathy.
Education
Certificate IV - Human Resources Management
LET Training
Higher School Certificate - undefined
Mountain View Adventist College
01.2015
Skills
- HR & Operations Support – process improvement, workflow design, compliance, induction facilitation, office culture initiatives
- Recruitment & Onboarding – end-to-end recruitment, candidate management, reference checks, payroll setup (Employment Hero, Zipline, Refeero)
- Leadership & Collaboration – team supervision, coaching, rostering, performance management
- Communication & Engagement – newsletters, branded content, training guides, recognition initiatives
- Problem Solving & Efficiency – conflict resolution, decision making under pressure, improving workflows
- Technical Skills – Google Suite, Canva, Seek, LinkedIn, Employment Hero, Zipline, Refeero
- Languages – Fluent in English and Hungarian
- Professional Attributes – Adaptable, hardworking, punctual, dependable
Timeline
Talent Advisor
Z Staffing
05.2024 - Current
Team Leader (Secondment) – Service & Escalations Team
Nine
01.2023 - 07.2023
Team Leader – Classifieds Team / Outbound Sales Agen
Nine
08.2022 - 01.2023
Classifieds Sales Agent
Nine
09.2021 - 08.2022
Outbound Sales Agent
Nine
05.2021 - 09.2021
Front Office Supervisor / Acting Assistant Manager
PARKROYAL Darling Harbour
01.2019 - 05.2021
Guest Service Agent
PARKROYAL Darling Harbour
09.2016 - 01.2019
Higher School Certificate - undefined
Mountain View Adventist College
Certificate IV - Human Resources Management
LET Training
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