VI DO
Ormond,VIC
Summary
Experienced in relationship management and strategic planning in a dynamic, client-focused environment. Seeking to transition into a new field to apply valuable skills in driving client satisfaction and business success. Strong foundation in client relations and committed to leveraging expertise for effective contribution in a new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Marketing Executive (Remote)
Sitto Animal Health
01.2025 - Current
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
Junior Retail Assistant
AEON Mall
01.2021 - 12.2024
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
- Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve daily objectives and maintain a positive work environment.
- Resolved customer issues professionally, leading to higher overall satisfaction ratings.
Customer Service
McDonals
01.2019 - 12.2020
- Enhanced company reputation by providing exceptional customer service and support.
- Increased repeat business with exceptional customer service and personalized attention.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, resolving inquiries and issues on spot.
Education
Master of Business - Business Analytics
La Trobe University
03-2027
Bachelor of Business - Logistics and Supply Chain Management
RMIT University
11-2024
Highschool -
St Aloysius College
12.2020
Skills
- Customer service orientation
- Customer service and assistance
- Excellent customer service skills
- Keyword research analysis
- Search engine optimization
- Social media marketing
Certification
International English Language Testing System (IELTS), 8.0
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Digital Marketing Executive (Remote)
Sitto Animal Health
01.2025 - Current
Junior Retail Assistant
AEON Mall
01.2021 - 12.2024
Customer Service
McDonals
01.2019 - 12.2020
Highschool -
St Aloysius College
Master of Business - Business Analytics
La Trobe University
Bachelor of Business - Logistics and Supply Chain Management
RMIT University
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