Summary
Overview
Work History
Education
Skills
Strength
Languages
Timeline
Generic

Vi Nguyen

Wolli Creek,Australia

Summary

Experienced and dedicated Retail Sales Associate with a passion for delivering exceptional customer service in a true luxury boutique environment. Proven ability in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Beauty Consultant

Dior
Sydney, NSW 2000
12.2023 - Current
  • Delivered expert beauty consultations and product demonstrations in a fast-paced airport setting, enhancing customer experience with Dior's range of beauty products.
  • Achieved significant sales targets, contributing to the store's revenue goals through personalized customer engagement and in-depth product knowledge.
  • Managed inventory and maintained an appealing product display, adhering to Dior's brand standards.
  • Resolved customer inquiries and complaints efficiently, upholding high standards of customer service and brand loyalty.
  • Kept abreast of beauty trends and participated in training and promotional events, enhancing brand visibility and customer engagement.

Retail Assistant

Pandora QVB
Sydney, NSW
10.2023 - 12.2023
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engage with customers to make them feel special during the shopping experience
  • Fully equipped knowledge of different products and where its located to serve customer during peak hour
  • Always upsell by introducing similar product or another product that would work well together
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Placed special orders or called other local stores to find desired items for customers.

Retail Assistant

Mint Cosmetic
Hanoi, Vietnam
10.2020 - 12.2021
  • Provided exceptional customer service by assisting customers in product selection, answering inquiries, and ensuring a memorable shopping experience.
  • Demonstrated in-depth product knowledge, including makeup brands, skincare routines, and the latest beauty trends.
  • Consistently exceeded sales targets through effective upselling and cross-selling techniques.
  • Operated cash registers, processed transactions accurately, and managed cash handling responsibilities.
  • Conducted inventory counts, restocked shelves, and ensured accurate product labeling.
  • Worked closely with colleagues to foster a positive and supportive team environment.
  • Resolved customer issues and concerns promptly, ensuring customer satisfaction.

Education

Bachelor of Arts - Media And Communication

Macquarie University
Sydney, NSW

High School Diploma -

Trinity College - The University of Melbourne
Parkville, VIC
02.2021

British International School
Hanoi, Vietnam
11.2019

Skills

  • Beauty Sales
  • Product Knowledge
  • Sales and Upselling
  • Visual Merchandising
  • Team Collaboration
  • Problem-Solving
  • POS System Proficiency
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills

Strength

  • Excellent Communication Skill

Articulate and effective communication skills with customers while majoring in Bachelor of Media and Communication

  • Product Knowledge Expertise

Knowledgeable in brands' timepieces, able to identify customer needs and build long term client relationship

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Timeline

Beauty Consultant

Dior
12.2023 - Current

Retail Assistant

Pandora QVB
10.2023 - 12.2023

Retail Assistant

Mint Cosmetic
10.2020 - 12.2021

Bachelor of Arts - Media And Communication

Macquarie University

High School Diploma -

Trinity College - The University of Melbourne

British International School

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Vi Nguyen