Vi Tran
South Yarra,VIC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
Work History
Barista
Le Yellow
2023.07 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Nail Technician
Happy Nail South Yarra
2021.08 - 2023.09
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Wedding Server
Happy Receptions
2018.08 - 2019.05
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Wait Staff Member
SaiGon Coffee
2016.02 - 2017.06
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Advanced Dip of Hospitality Management Commerc -
Academia
Melbourne, VICCertificate III in Commercial Cookery -
Academia
Melbourne, VIC07.2024
Certificate IV in Kitchen Management -
Academia
Melbourne, VIC07.2024
Diploma of Hospitality Management Commercial Cooke -
Academia
Melbourne, VIC07.2024
Skills
- Beverage Preparation
- Food station setup
- Cash Handling
- POS Systems
- Food Running
- Ordering Procedures
- Food Preparation
- Wine pairing knowledge
Timeline
Barista
Le Yellow
2023.07 - Current
Nail Technician
Happy Nail South Yarra
2021.08 - 2023.09
Wedding Server
Happy Receptions
2018.08 - 2019.05
Wait Staff Member
SaiGon Coffee
2016.02 - 2017.06
Advanced Dip of Hospitality Management Commerc -
Academia
Certificate III in Commercial Cookery -
Academia
Certificate IV in Kitchen Management -
Academia
Diploma of Hospitality Management Commercial Cooke -
Academia
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