Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vi-Tuong Quach

Summary

Dynamic professional with a proven track record in customer service and team leadership at Nails on Beaufort. Skilled in resolving disputes and enhancing client satisfaction, I excel in social media and booking systems. My experience includes organizing invoices and ensuring reliable delivery services for Supreme Dry Cleaners, consistently maintaining high standards of professionalism for deliveries and in-store clients.

Overview

6
6
years of professional experience

Work History

Manager

Supreme Dry Cleaners
02.2019 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Organises invoices for multiple companies.
  • Provide reliable delivery services, maintaining high standards of professionalism, punctuality, and care for dry cleaning in transit.

Receptionist

Nails on Beaufort
03.2021 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments through phone calls, social platforms and booking systems.
  • Assisted as a nail technician during busy season.
  • Organised employee rosters and update client details.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Mercy College
Mirrabooka, WA
11-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Inventory control

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Receptionist

Nails on Beaufort
03.2021 - 01.2025

Manager

Supreme Dry Cleaners
02.2019 - Current

High School Diploma -

Mercy College

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Vi-Tuong Quach