Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Via Joy Viray

Belmore,NSW

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Fernworks
Townhall, Australia, NSW
03.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Kitchen Hand

Iñigos kitchen
Bexley, Australia, NSW
11.2023 - 11.2023
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Maintained inventory of kitchen supplies and equipment needs.

Kitchen Staff Member

Filo Pride
Marrickville, Australia, NSW
10.2023 - 10.2023
  • Followed health and safety guidelines for food preparation and service.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Received, rotated and replenished kitchen stock for team members.

Wait Staff Member

The Grand Roxy
Brighton Le-Sands, Australia, NSW
03.2023 - 09.2023
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Cleared table and bussed dishes to allow for quick setups.
  • Answered questions about menu selections and made recommendations when requested.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.

All Rounder

Smoky Cravings
Paramatta, Australia, NSW
01.2023 - 07.2023
  • Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
  • Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
  • Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
  • Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.
  • Assembled dishes according to recipes and presentation standards.
  • Organized workstations with appropriate supplies tools and equipment for efficient workflow.
  • Communicated effectively with team members about daily tasks assignments schedule changes special requests.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.

Barista

Cream Avenue Cafe
Bacolor, Philippines
10.2021 - 11.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.

Volunteer

Covenant of Grace
San Agustin, Philippines
01.2020 - 12.2021
  • Engaged in ongoing professional development opportunities related to teaching techniques for working with children.
  • Supervised volunteers who work directly with children during church services or special events.
  • Organized volunteer teams to assist with various ministry projects throughout the year such as outreach events or mission trips.
  • Assessed individual needs of each student so appropriate interventions can be made if necessary.
  • Conducted bible study classes and activities to engage the students in learning about God's word.

Education

Diploma in Hospitality - Restaurant And Culinary Management

Sydney Business & Development Institute
Australia, NSW

Skills

  • Customer Service
  • Cash Handling
  • Customer Assistance
  • POS system operations
  • Cash Drawer Balancing
  • Inventory Management
  • Time management skills
  • Merchandise Restocking
  • Customer Relations
  • Product Recommendations

Affiliations

  • Food
  • Travel
  • Photography
  • Music
  • Hiking

Accomplishments

  • Best Team Player
  • Employee of the month
  • Loyalty Award

Certification

  • Barista @ KoolerZ

San Agustin, Philippines 2021

Languages

English
Professional
Filipino
Native/ Bilingual

Timeline

Kitchen Hand

Iñigos kitchen
11.2023 - 11.2023

Kitchen Staff Member

Filo Pride
10.2023 - 10.2023

Cashier

Fernworks
03.2023 - Current

Wait Staff Member

The Grand Roxy
03.2023 - 09.2023

All Rounder

Smoky Cravings
01.2023 - 07.2023

Barista

Cream Avenue Cafe
10.2021 - 11.2022

Volunteer

Covenant of Grace
01.2020 - 12.2021

Diploma in Hospitality - Restaurant And Culinary Management

Sydney Business & Development Institute

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Via Joy Viray