VIBEK GURUNG
Burwood,NSW
Summary
An energetic and inquisitive IT graduate with knowledge and skills in network and system, along with vast experience in customer service. A positive team player with can do attitude and always ready to adapt in a changeable environment. An interactive and professional communicator seeking an opportunity in an entry level position in Information Technology sector where my skills and abilities can be used for both organizational and my professional growth.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Coles
Bondi Junction, NSW
04.2021 - Current
- Interacted with guests in friendly and knowledgeable way
- Providing first level of customer support to customers as first point of contact
- Communicating and coordinating with colleagues to work as a part of a team
- Evaluate customer requirements and feedback to inspire improvements in products and services.
Customer Service Associate
Dominos
Sydney, NSW
07.2017 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelor of Networking -
Melbourne Institute of Technology
01.2021
Cisco -
CCNA training
Skills
- Office 365, Microsoft Teams
- Ticketing System: NinjaOne, Jira ITSM
- Microsoft Azure active directory, Oracle VirtualBox, Hyper V
- Mobile device management: Intune and Cisco Meraki
- 3CX Phone Communication System,SharePoint
- Veeam Server Backup
- Active Directory
- Windows Server 2019
- Basic Computer Networking
References
Available on request
Timeline
Retail Sales Associate
Coles
04.2021 - Current
Customer Service Associate
Dominos
07.2017 - 02.2021
Bachelor of Networking -
Melbourne Institute of Technology
Cisco -
CCNA training
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