Vibha Kapoor
PERTH,WA
Summary
Dynamic leader with a proven track record in hospitality and retail, enhancing operational efficiency and customer satisfaction. Skilled in POS system operation and adept at employee recruitment, I spearheaded initiatives that significantly improved service quality. My strong communication and leadership abilities have consistently fostered positive team environments and heightened customer engagement.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Royal Kakathiya
SYDNEY, NSW
07.2022 - 11.2023
- Coached staff members to enhance service quality and operational efficiency.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted staff by serving food and beverages or bussing tables.
Restaurant Manager
SRI SWAGRUHA FOODS
CENTRAL COAST, NSW
02.2021 - 06.2022
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all food safety regulations and sanitation standards.
Sales Professional (Part-Time)
David Jones
Sydney, Nsw
10.2019 - 06.2021
- Maintained consistent sales by developing and deepening positive customer connections.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Monitored inventory levels and kept adequate stock in product displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reset store displays for special events and seasonal merchandise changes.
- Managed and trained many employees on best practices and protocols to drive optimal productivity.
Restaurant Manager
SPICE AFFAIR THE ENTRANCE
CENTRAL COAST, NSW
01.2018 - 01.2021
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Updated computer systems with new pricing and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved conflicts among employees in an effective manner.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Visual Merchandiser Manager
Forever 21
Mohali, Punjab
01.2017 - 10.2017
- Created look and feel of visual merchandising publications to better target specific audiences.
- Improved field teams' sales by coaching on merchandising techniques.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Assisted in visual merchandising for new store openings and store collateral change-outs.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Supervised team of up to team of 20 merchandising employees and monitored adherence to company standards.
- Worked with managers and advertising directors to optimize promotions.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Visual Merchandiser
Marks & Spencer
Mohali, Punjab
01.2016 - 11.2016
- Arranged consistent shelves, bins and racks at proper locations by following established planograms.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Education
Advanced Diploma of Hospitality Management - Hospitality Management
William Hospitality School
Sydney, NSW03-2022
Associate of Science - Fashion Design
International Institute of Fashion Design
Chandigarh, India04-2014
Certificate Course - Foundation Design
PEARL ACADEMY oF FASHION
New Delhi, India04-2011
Skills
- Strong communication and leadership skills
- Complaint resolution
- Point of sale (POS) system operation
- Customer engagement
- Employee recruitment expertise
- Staff training and supervision
Accomplishments
- Ranked # 1 in country for best seasonal mood boards of 2016.
- Ranked # 1 Visual Merchandiser while working in Marks & Spencer.
- Successfully launched all seasons.
- Supervised team of upto 20 staff members.
- Awarded as a People's Manager while working as a Restaurant Manager.
- Brand Ambassador of Sheridan.
Personal Information
Title: Visual Merchandiser Manager / Sales Professional/ Team Leader/Restaurant Manager
Timeline
Restaurant Manager
Royal Kakathiya
07.2022 - 11.2023
Restaurant Manager
SRI SWAGRUHA FOODS
02.2021 - 06.2022
Sales Professional (Part-Time)
David Jones
10.2019 - 06.2021
Restaurant Manager
SPICE AFFAIR THE ENTRANCE
01.2018 - 01.2021
Visual Merchandiser Manager
Forever 21
01.2017 - 10.2017
Visual Merchandiser
Marks & Spencer
01.2016 - 11.2016
Advanced Diploma of Hospitality Management - Hospitality Management
William Hospitality School
Associate of Science - Fashion Design
International Institute of Fashion Design
Certificate Course - Foundation Design
PEARL ACADEMY oF FASHION
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