Vibhanjan Pole
Melborne,VIC
Summary
Detail-oriented stock Filler with 8 years of experience working in high-volume retail environments. Well-versed in standing for long periods, lifting heavy loads and operating a wide range of related equipment. Ready to apply experience and skills to new role at COLES.
Organized, motivated and hardworking with proficiency in customer satisfaction.
Independent and quick thinking team player seeking a role offering increased responsibility.
Love everything spick and span, experienced in using various types of equipment and products to sweep, mop, vacuum, scrub and buff floors throughout the shop as well as offices areas.
Have a genuine passion for providing excellent customer service with a strong focus on delivering the best results through highly developed attention to detail.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Woolworths
Melbourne, VIC
12.2018 - Current
- In various stores across Melbourne, worked as Casual in all departments.
- Supported loss prevention goals by monitoring shopper behavior.
- Fielded customer questions to share information about products and locating them, it's availability and pricing.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Contributed to team objectives in fast-paced environment.
- Achieved 10% of goal through suggestive selling and upselling
Sales Assistant
Beyond Petroleum
Melbourne, VIC
07.2020 - 01.2022
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- In various stores across Melbourne, worked as Casual in all departments.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved 10% of goal through suggestive selling and upselling
Night Supervisor
Crown Melbourne
Melbourne, VIC
08.2019 - 03.2020
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Customer Service Representative
Jack And Jones
Hyderabad, Telangana
01.2015 - 09.2018
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
- Recommended products and services aligned with customers' needs and preferences.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Customer Service Representative
Shell Gate Park
Jacksonville, Florida
08.2014 - 10.2014
- Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas.
- Computed price of merchandise and maintained detailed product and sales records.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
- Maintained cleanliness and presentation of stock room and production floor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended alternative items when product was out of stock.
- Worked closely with sales representatives on inventory control and ordering.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
Education
Master of Science - Masters In Information And Technology
Bachelor of Science - Computer Science Engineering
2018
- Graduated with 69.79% GPA.
- Graduated in Top 11% of Class.
Skills
- Team Building Leadership
- Stock records management
- Warehousing functions
- Customer service
- Exceptional communication skills
- Product knowledge
- Strong client relations
- Point of sale operation
- Team Building Leadership
- Proactive and Focused
- Critical Thinking
- Market Condition Analysis
Accomplishments
- Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. - Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. - Product Promotion
Up-sold products and motivated customers to upgrade current product plans. - Promoted to Key Holder after only 14 months of employment.
- Achieved status as one of 7 top sales performers in the region comprised of 27 stores.
Timeline
Sales Assistant - Beyond Petroleum
07.2020 - 01.2022
Night Supervisor - Crown Melbourne
08.2019 - 03.2020
Sales Assistant - Woolworths
12.2018 - Current
Customer Service Representative - Jack And Jones
01.2015 - 09.2018
Customer Service Representative - Shell Gate Park
08.2014 - 10.2014
CQUniversity Melbourne - Master of Science, Masters In Information And Technology
Keshav Memorial Institute Of Technology - Bachelor of Science, Computer Science Engineering