Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Availability
Websites
Timeline
Generic

Vibhor Saini

70 Throsby Dr Gwynneville,NSW

Summary

Results-driven Quality Control Analyst with a proven track record at ANZ Bank, excelling in data analysis and customer complaint resolution. Enhanced operational efficiency through strategic recommendations and achieved 110% target adherence. Skilled in stakeholder communication and KYC verification, consistently delivering high-quality outcomes in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Quality Control Analyst

Australia New Zealand Bank
Karnataka, India
08.2024 - 04.2025
  • Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
  • Performed data-driven compliance checks on home loans using RLS and Pega Pricing analytics, examining total mortgage limit as well as loan-to-value ratios to ensure policies adhere to accurate lending decisions.
  • Provided stakeholders with account-level pricing and eligibility trends in detailed reports, improving data-driven decision-making.
  • Identified areas of improvement within current operational procedures as well as recommended best practices for future operations.

Sr Banking Operations Analyst

ANZ Bank
Karnataka, India
10.2022 - 08.2024
  • Pre-assessed over 1000 home loan applications, analysing financial data and categorizing applications based on loan amount and employment status.
  • Conducted thorough KYC checks and provided feedback on application sufficiency, using data analysis to identify trends and challenges.
  • Achieved 110% target adherence while maintaining a 95% quality rating, using data insights to optimize productivity.
  • Compiled and analysed application data to generate comprehensive reports for team leads, highlighting trends and areas for improvement.
  • Cross-trained team members through sessions on guarantor assessment, profile merging, and KYC verification, applying analytical approaches.

Fraud and Disputes Analyst

ANZ Bank
Karnataka, India
02.2023 - 05.2023
  • Analysed 80+ daily transactions to identify fraud and resolve disputes, escalating complex cases to SMEs.
  • Investigated dispute claims and processed refunds, ensuring accurate fund recovery.
  • Conducted trend analysis on fraud and dispute patterns, compiling data reports for strategic decision-making.
  • (Secondment Role)

Banking Operations Analyst

ANZ Bank
Karnataka, India
02.2020 - 09.2022
  • Managed 200+ daily document tasks, identifying and organizing home loan documents for pre-assessment while ensuring regulatory compliance through sensitive information redaction.
  • Streamlined document processing workflows, improving operational efficiency in home loan documentation handling and preparation.

Education

Bachelor of Commerce - Finance

Bangalore University
Bangalore, Karnataka
01.2019

Skills

  • Customer complaint resolution
  • Customer focus
  • Stakeholder communication
  • Problem solving
  • Data analysis
  • Quality assurance
  • Home loan processing
  • KYC verification

Projects

Improving the Sufficiency Rate of Home Loan Applications, Led a team of 5 to increase the sufficiency rate from 44% to 60% by analysing data and implementing a comprehensive applicant checklist. Collaborated with brokers for training and feedback, streamlining the approval process and enhancing efficiency. Enhancing Quality of Staff Performance, Part of a project to boost staff performance quality from 80% to 100% by analysing data on top failed checks. Established a senior mentorship program with a group chat for real-time support, fostering collaboration and improving knowledge sharing.

Accomplishments

  • Year End Recognition 2023
  • Monthly Awards

Availability

  • Saturday to Tuesday any time

Timeline

Quality Control Analyst

Australia New Zealand Bank
08.2024 - 04.2025

Fraud and Disputes Analyst

ANZ Bank
02.2023 - 05.2023

Sr Banking Operations Analyst

ANZ Bank
10.2022 - 08.2024

Banking Operations Analyst

ANZ Bank
02.2020 - 09.2022

Bachelor of Commerce - Finance

Bangalore University

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Vibhor Saini