Vibhu Gupta
Australian Citizen
Summary
Dedicated, hospitality professional with extensive hotel and restaurant operations and management experience. Skilled in staff training and development.
Overview
17
17
years of professional experience
Work History
Owner/Manager
Coal Creek Motel
11.2017 - Current
- Manage day-to-day operations of a 26 room hotel with staff of 4 employees, along side my partner, which includes scheduling and training them.
- Develop and implement strategies to optimize operational efficiency and maximize profits.
- Book large groups for weddings, seminars, conferences, and other events, providing best available room rates and also catering services as required.
- Provide exceptional service and assistance to guests with high level of accuracy.
- Develop and implement marketing strategies to promote hotel services.
- Analyze financial performance of property and overseeing budgets.
- Train cooks and chefs at the restaurant located onsite as well as run and management it.
Restaurant Manager
Quality Hotel Mildura Grand
11.2016 - 11.2017
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw food preparation and monitored safety protocols.
Bar and Restaurant Manager
The Albion Motel
06.2014 - 05.2015
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed unique events and special promotions to drive sales.
- Coordinated with chefs, servers and bartenders to maintain smooth service of food and drinks at the bar area and restaurant tables.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
All India Curry Company Pty Ltd
07.2012 - 05.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Food and Beverage Attendant
The Bite
08.2009 - 12.2010
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Trained new staff members on company policies and procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed payments and handled the front cash register
Commis Chef
Holiday Inn Oxford, London
06.2006 - 05.2007
- Maintained well-organized mise en place to keep work consistent.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Collaborated with staff members to create meals for large banquets.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prepped daily menu items to quickly deliver upon request.
- Assisted in the bar as well, with making and serving drinks
Education
Certificate 4 in Training And Assessment -
Tafe Gippsland
10.2023
Bachelor of Science - Hotel And Restaurant Management
Oxford Brookes University
Oxford, UK07.2011
Skills
- Current RSA
- Managing reservations and large events
- Developing special dishes and recipes
- Delegating assignments and tasks
- Shift management
- Front of house management
- Training and development
- Menu planning
- Full service restaurant background
- Operations Management
Additional Information
Available upon request
Timeline
Owner/Manager
Coal Creek Motel
11.2017 - Current
Restaurant Manager
Quality Hotel Mildura Grand
11.2016 - 11.2017
Bar and Restaurant Manager
The Albion Motel
06.2014 - 05.2015
Restaurant Manager
All India Curry Company Pty Ltd
07.2012 - 05.2014
Food and Beverage Attendant
The Bite
08.2009 - 12.2010
Commis Chef
Holiday Inn Oxford, London
06.2006 - 05.2007
Certificate 4 in Training And Assessment -
Tafe Gippsland
Bachelor of Science - Hotel And Restaurant Management
Oxford Brookes University
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