VIBHU SEHGAL

Lead capability development, workforce planning, reporting, and operational improvement initiatives across a 200+ room luxury property, strengthening service quality, workforce readiness, and organisational performance.

• Designed capability-driven onboarding pathways, reducing time-to-competency by 25% across 10 team members and improving training consistency.
• Built interactive Power BI dashboards replacing manual Excel reports, automating reporting workflows and enabling organisation-wide operational visibility with one click.
• Applied Six Sigma DMAIC methodology to redesign inventory and workflow processes, reducing discrepancy rates by 15% and improving cross-department reliability.
• Introduced MS Teams–based coordination workflows improving communication clarity, alignment, and operational responsiveness.
• Delivered capability workshops and micro-learning sessions enhancing frontline readiness and skill uplift.
• Coordinated property-wide engagement events end-to-end, strengthening cross-functional collaboration and team participation.

Delivered coordinated project execution for a 12-week AI Recruitment Transformation initiative, supporting workforce insights, program evaluation, and scalable documentation used to shape emerging talent strategies.

• Developed WBS, delivery plans, and governance artefacts, improving milestone visibility and reducing planning ambiguity by 40%.
• Conducted stakeholder consultations and survey outreach to 300+ recruiters, identifying five major early-talent adoption barriers shaping product and program direction.
• Built capability assessments and SWOT analyses for six AI recruitment platforms, enabling leadership to shortlist two vendors and reducing evaluation time by 40%.
• Designed and tested 50+ AI prompts improving workflow efficiency and reducing prompt-to-output cycle time by 30%.
• Managed structured documentation and version control via GitHub, ensuring compliance, traceability, and audit-ready program records.
• Delivered an AI Recruitment Strategy Report synthesising project insights, risks, recommendations, and implementation pathways used in product refinement.

Led a global onboarding and workforce optimisation initiative for a high-growth fintech, improving compliance, capability development, and operational consistency across multiple regions.

• Led onboarding transformation lifecycle delivering a 25% reduction in time-to-hire, aligning workflows with business and regulatory priorities.
• Conducted stakeholder scoping sessions across five cross-functional teams (Talent, Operations, Finance, Compliance, Tech), identifying dependencies, resolving blockers, and improving workflow efficiency by 20%.
• Built Power BI dashboards visualising new-hire pipelines, milestones, retention indicators, diversity metrics, and time-to-productivity, improving executive visibility.
• Created standardised onboarding SOPs and documentation frameworks deployed across three international markets, ensuring scalable and repeatable processes.
• Constructed a complaint-tracking dashboard integrating ERP data, enhancing cross-team visibility and enabling automated customer follow-ups (e.g., free-trial end notifications).
• Tracked program KPIs including satisfaction, retention, capability completion, and readiness metrics, supporting data-driven decision-making.
• Delivered analytics-based recommendations improving onboarding consistency, resource allocation, and cross-team handoffs.
• Coordinated vendor and stakeholder communications, ensuring SLA adherence and consistent implementation across distributed teams.

Rapidly progressed through three promotions in one year in a US-sponsored role, leading workforce capability, reporting, and service transformation initiatives.

• Led multi-phase service improvement projects reducing complaints by 18% year-on-year.
• Built performance dashboards improving leadership visibility into workforce and operational trends.
• Managed stakeholder communications across departments improving service flow and reducing delays by 15%.
• Designed engagement initiatives resulting in a 12% increase in staff and guest participation.

• Managed vendor performance and SLA compliance improving service reliability by 15%.
• Coordinated onboarding and capability development workflows improving compliance scores by 20%.
• Developed SOPs and documentation strengthening audit readiness.

• Delivered training and capability development for a 15-member team.
• Implemented new policies increasing satisfaction visibility and reporting accuracy by 30%.
• Created reports related to guest feedback surveys and service quality metrics.

• Prepared compliance-ready documentation including minutes, logs, and audit materials.
• Completed financial reconciliations ensuring accuracy of daily reporting.
• Supported structured onboarding through training material preparation and record standardisation.