Summary
Overview
Work History
Education
Skills
Certification
Timeline
Working Rights
Generic

Vibhuti Goyal

Prospect,Australia

Summary

Customer service professional with experience in client-facing and compliance-focused roles. Skilled in resolving enquiries, building positive relationships, and delivering accurate, empathetic support to enhance customer loyalty and satisfaction. Experienced in meeting service targets, streamlining processes, and promoting digital solutions to improve the customer experience

Overview

2
2
years of professional experience
1
1
Certification

Work History

Compliance and Training Support Admin

Contempo College
02.2025 - 07.2025
  • Delivered responsive support to staff and students, managing compliance enquiries and documentation.
  • Assisted with training coordination, providing clear guidance and timely communication.
  • Handled and resolved complaints professionally, ensuring fairness, confidentiality, and policy compliance.

Front-of-House Attendant

Tomatoes Cuisine
11.2024 - 02.2025
  • Provided welcoming, customer-focused service, managing bookings and responding to enquiries.
  • Promoted menu options and upsell opportunities to enhance customer satisfaction.
  • Resolved complaints and concerns promptly, escalating issues appropriately where required.

Student Support and Compliance Officer

Gills College Australia
09.2023 - 10.2024
  • Provided front-line support to students and staff, resolving enquiries and complaints professionally.
  • Guided students on compliance processes and digital platforms, ensuring smooth navigation and self-service.
  • Responded to queries across phone, email, and in-person, delivering accurate and timely information.

Administrative Support

Way2Australia Education and Migration Consultants
08.2023 - 09.2023
  • Supported high-volume client interactions, handling queries, scheduling and documentation efficiently.
  • Provided personalised assistance to clients, ensuring a positive service experience and clear communication.
  • Maintained accurate records and administrative support, contributing to streamlined client services.

Education

MBA - HRM

Flinders University
06-2025

Skills

  • Customer service & relationship building
  • Digital support & issue resolution
  • Sales support & product guidance
  • Communication & interpersonal skills
  • Data accuracy & system navigation
  • Time management & adaptability
  • Compliance awareness
  • Inclusive service delivery
  • Microsoft Office, CRM & digital systems
  • Customer service & conflict resolution
  • Data entry & record accuracy
  • Sales support & product promotion
  • Clear communication across channels

Certification

  • AFP Check | Working with Children Check
  • Equality, Diversity & Inclusion Awareness | Sexual Harassment in the Workplace | Effective Listening – Learning Certificate

Timeline

Compliance and Training Support Admin

Contempo College
02.2025 - 07.2025

Front-of-House Attendant

Tomatoes Cuisine
11.2024 - 02.2025

Student Support and Compliance Officer

Gills College Australia
09.2023 - 10.2024

Administrative Support

Way2Australia Education and Migration Consultants
08.2023 - 09.2023

MBA - HRM

Flinders University

Working Rights

Visa Subclass 485 (Full working rights with no restriction)

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Vibhuti Goyal