Vic Zhang
Brisbane,QLD
Summary
Dynamic leader with proven expertise in staff management and budgeting from Ru Yi Dim Sum Restaurant. Excelled in guest services management and food and beverage operations, boosting revenue through innovative strategies. Skilled in multitasking and fostering team collaboration, significantly enhancing operational efficiency and brand reputation.
Experienced with supervising daily store activities and leading teams to achieve operational goals. Utilizes effective communication and organizational skills to enhance store performance. Track record of maintaining high standards in customer service and inventory accuracy.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Ramen Ye Restaurant
03.2020 - 10.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Kitchen Prep Cook
Calamvale Hotel
11.2021 - 04.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Restaurant General Manager
Ru Yi Dim Sum Restaurant
05.2022 - 02.2024
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Participated in community events as a representative of the restaurant, enhancing brand reputation through cooking demonstrations and charity dinners.
Front Store Manager
David Master's Pot
02.2024 - Current
- Optimized labor allocation for peak hours by analyzing store traffic patterns, improving efficiency in customer service delivery.
- Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
- Ensured timely execution of store policies, processes, and procedures for a seamless and efficient workflow.
Education
Certificate III - Commercial Cookery
Gamma Collage
Brisbane, QLD05-2022
Certificate IV - Cookery
Gamma Collage
Brisbane, QLD04-2023
Diploma - Hosipitallity
Gamma Collage
Brisbane, QLD07-2023
Skills
- Store operations
- Guest services management
- Food and beverage operations
- Multitasking and organization
- Staff management
- Budgeting and cost control
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Affiliations
- Affiliation Online Business Marketing
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Store Manager
David Master's Pot
02.2024 - Current
Restaurant General Manager
Ru Yi Dim Sum Restaurant
05.2022 - 02.2024
Kitchen Prep Cook
Calamvale Hotel
11.2021 - 04.2022
Restaurant Hostess
Ramen Ye Restaurant
03.2020 - 10.2021
Certificate III - Commercial Cookery
Gamma Collage
Certificate IV - Cookery
Gamma Collage
Diploma - Hosipitallity
Gamma Collage
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