Vichika (Vicki) SRORN
6 Kumali Court, Noble Park,Victoria
Summary
Dynamic and customer-centric Front of House Team Member with over two and a half years of experience in fast-paced hospitality environments. Renowned for exceptional communication and strong interpersonal skills, fostering lasting relationships with customers through a warm and attentive demeanor. Proficient in multitasking, problem-solving, and maintaining professionalism in high-pressure situations while consistently demonstrating a robust work ethic, adaptability, and a positive attitude. Eager to leverage transferable skills in a new field to drive team success and facilitate ongoing personal development, contributing to an engaging and productive work environment.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Dragon hotpot
06.2022 - 01.2023
- work as a cashier as well.
- Greeted customers and answered questions about menu items.
- Organized seating for guests in a timely manner.
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Checked order accuracy before delivering to tables.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Handled cash register transactions for both dine-in and take-out orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Clothing Sales Associate
P&Q Boutique Fashion
02.2022 - 11.2024
- Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring merchandise was visually appealing and accessible.
- Operated point-of-sale systems accurately, processing payments efficiently to minimize wait times.
- Handled inventory management tasks, including restocking shelves and conducting stock counts regularly.
- Addressed customer complaints professionally, resolving issues to promote satisfaction and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered incoming calls to provide product information, features and benefits.
- Prioritized helping customers over completing other routine tasks in store.
Clothing Sales Associate
Noorban
09.2023 - 04.2025
- Assisted customers in selecting clothing items and provided personalised styling advice to create an engaging shopping experience.
- Maintained organised merchandise displays, ensuring compliance with visual merchandising standards and seasonal promotions.
- Processed cash and card transactions accurately and efficiently using the POS system.
- Supported fitting room operations, handled returns and exchanges, and resolved customer inquiries professionally.
- Trained new team members on customer service protocols, sales techniques, and product knowledge to enhance team performance.
- Promoted sales, discounts, and loyalty programs to achieve store targets and boost customer engagement.
- Collaborated with team members to meet daily sales goals and maintain strong communication across shifts.
- Contributed to in-store visual merchandising by arranging mannequins and displays to highlight new arrivals and trends.
Front of House Employee
YOMG
12.2022 - 10.2025
- Taking order and serve the customer.
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Performed opening and closing duties such as organizing supplies.
- Answered phone calls, took reservations, and answered inquiries.
- Delivered exceptional customer service in high-pressure environments.
- Managed front counter operations, ensuring efficient order processing and accuracy.
Education
Bachelor of Architecture - Architecture
RMIT University
Victoria04-2026
Some College (No Degree) - Year 12
Keysborough College
Victoria11-2022
Some College (No Degree) - Year 12 Khmer Language
VSL Language School
Victoria11-2021
Skills
- Computer Skills
- Teamwork
- Communication
- Time Management
- Work ethic
- Organizational Skills
- Strong work ethic
- Customer service
- Problem-solving
- Safe food handling
Citizenship
Australia
Timeline
Clothing Sales Associate
Noorban
09.2023 - 04.2025
Front of House Employee
YOMG
12.2022 - 10.2025
Front of House Staff Member
Dragon hotpot
06.2022 - 01.2023
Clothing Sales Associate
P&Q Boutique Fashion
02.2022 - 11.2024
Some College (No Degree) - Year 12
Keysborough College
Some College (No Degree) - Year 12 Khmer Language
VSL Language School
Bachelor of Architecture - Architecture
RMIT University