Vick Boden
Store Manager
Paralowie,SA
Summary
I would say I am a strong leader and problem-solver dedicated to understanding operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. I am a forward-thinking team leader skilled at operating departments efficiently to meet all goals. I have a successful background matching employees by working on their individual skills to maximise performance and work ethic. I am an extremely proactive and hardworking individual focused on continuous operational improvement with great time management skills and a go to attitude. I am highly adaptable in high stress situations and have great relationship building skills that have assisted me well in encouraging motivation in my team and my manger.
Overview
8
8
years of professional experience
Work History
Store Manager
Table Top Warfare
04.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer and community satisfaction by going above and beyond
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Smiggle/The Just Group
02.2024 - 04.2025
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Call Centre Officer
Audika
10.2023 - 02.2024
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Manager
EB Games
09.2021 - 09.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reviewed sales and gross profit report to assess company efficiency
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Defined KPI targets and Sale targets, communicated to other team members via daily planner
Manager in Training
OTR
12.2019 - 05.2022
- Keno/SA Lotteries
- Responsible Service of Gambling
- Certified Covid Marshal
- Cash handling/POS
- Managing a store on my own (both day/night shifts)
- Cleaning
- Stock replenishment/Roll cages
- Handling deliveries (Digitally and Physically)
- Food handling and making food on site/Barista
- Police Reports
- Oversaw activities of afternoon staff, disciplining and motivating employees to maximize performance
- Enhanced supervisory and leadership abilities by working closely with mentoring by the store manager and night manager
Apprentice Chef
ALH
05.2017 - 03.2020
- Set up food stations by following chef's orders
- Prepared cooking ingredients for chef
- Operated commercial cooking and baking equipment in support of head chef
- Performed other tasks as assigned by sous chef or chef
- Maintained well-organized mise en place to keep work consistent
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques
- Prepped daily menu items to quickly deliver upon request
- Planned and directed high-volume food preparation in fast-paced environment
Event Staff
Adelaide Oval
10.2017 - 04.2018
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Provided exceptional customer service to all guests and escalated concerns where needed
- Responded to inquiries from attendees and addressed any issues or complaints
- Followed strict guidelines for handling confidential information
- Inspected tickets and customer IDs, checking for appropriate age requirements
Education
Certifacte II & III & IV - Commercial Cookery
Regency TAFE
Certificate IV - Disability
Interskills
Certificate II & III - Hospitality
Adelaide Hospitality And Tourism School
Skills
Customer service leadership
Team collaboration enhancement
Store merchandising
Operations management
Friendly and positive
Inventory management
Personal Information
Timeline
Store Manager
Table Top Warfare
04.2025 - Current
Store Manager
Smiggle/The Just Group
02.2024 - 04.2025
Call Centre Officer
Audika
10.2023 - 02.2024
Assistant Manager
EB Games
09.2021 - 09.2023
Manager in Training
OTR
12.2019 - 05.2022
Event Staff
Adelaide Oval
10.2017 - 04.2018
Apprentice Chef
ALH
05.2017 - 03.2020
Certifacte II & III & IV - Commercial Cookery
Regency TAFE
Certificate IV - Disability
Interskills
Certificate II & III - Hospitality
Adelaide Hospitality And Tourism School