Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Vicki Campbell

Cheltenham,VIC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Operations Manager

TheirCare
12.2017 - 08.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Support and Mentor a high-performing team of Area Managers, Coordinators, Mentors
  • Led hiring, onboarding and training of new hires to fulfill the high quality expectations
  • Foster a culture of engagement and skill development within in the team and all stakeholders
  • Building high-performance teams that will result in improved staff safety, retention, engagement and performance
  • Ensure effective management and reporting of risk to ensure the health, safety and well-being of all the children and employees
  • Identifying inefficiencies and initiating continuous improvement strategies that align with organisational goals
  • Encourage a sense of belonging for all new and ongoing team members

Trainer

Victoria University
02.2012 - 11.2017
  • Delivering training both theory and practical for students studying Diploma qualified students in childcare
  • Analyzed team performance and identified opportunities for additional training.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Introduced standardized training for cohesive learning environments.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Recorded and edited videos to facilitate remote learning.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Education

No Degree - Certificate IV Training And Assessment

Selmar Institute
St Kilda
03.2011

Diploma of Community Services Childrens Services - Education

Holmesglen Tafe
Moorabbin, VIC
10.2004

Skills

  • Operations Oversight
  • Staff Management
  • Health Information Policy and Procedure Development
  • Product Management
  • Employee Motivation
  • Staff Training
  • Team Leadership
  • Interpersonal Communications
  • Superb Time Management Skills
  • Leadership
  • Staff Development
  • High-Pressure Environments
  • Customer Relationship Management
  • Performance Monitoring and Evaluation
  • Negotiation
  • Continuous Improvements
  • Cultural Awareness
  • Recruiting and Hiring
  • Systems Implementations
  • Regulatory Compliance
  • Planning and Implementation
  • Maintaining Compliance
  • Management Training
  • Goal Attainment
  • Conflict Mediation
  • Policy and Procedure Implementation
  • Schedule Oversight
  • Process Improvement
  • Report Generation
  • Management
  • Operation Monitoring

Timeline

Operations Manager

TheirCare
12.2017 - 08.2023

Trainer

Victoria University
02.2012 - 11.2017

No Degree - Certificate IV Training And Assessment

Selmar Institute

Diploma of Community Services Childrens Services - Education

Holmesglen Tafe
Vicki Campbell