Vicki Cunning
Caboolture,QLD
Summary
Highly motivated Store Manager with 19 years retail experience in animal welfare with a desire to take on new challenges.
Strong work ethic, adaptability and works effectively unsupervised.
Excels in communication, coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude.
Proven skills in visual merchandising.
Maintains a high standard of customer service.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
Pets Domain
Burpengary, Qld
08.2023 - Current
- Managed daily store operations and ensured adherence to company policies.
- Oversaw inventory management and restocked products as needed.
- Trained and mentored staff on customer service best practices.
- Performance reviews
- Scheduled staff roster and coordinated team coverage effectively.
- Built and maintained strong working relationships with team members.
- Handled cash register transactions accurately while providing excellent customer service.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Implemented merchandising strategies to enhance product visibility.
- Addressed customer inquiries and resolved complaints promptly.
Dispatch Manager
VetShopGroup
Forest Glen, Qld
05.2005 - 12.2022
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed communication between drivers and warehouse staff for efficient routing.
- Trained new dispatch team members on processes and system usage.
- Resolved customer inquiries related to shipping and delivery issues promptly.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Weekly rosters and timesheets
- Team training and evaluations
- Receiving stock
Education
Self Leadership Working
Cathryn Molloy Professional Speaker
Sunshine Coast, QLD01-2022
Skills
- Retail operations
- Time management
- Conflict resolution
- Leadership skills
- Customer relationship management
- Visual merchandising
- Staff management
- Highly motivated
References
References available upon request.
Timeline
Retail Store Manager
Pets Domain
08.2023 - Current
Dispatch Manager
VetShopGroup
05.2005 - 12.2022
Self Leadership Working
Cathryn Molloy Professional Speaker
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