Vicki ELLIOTT
BOORAGUL,NSW
Summary
Skilled in client relations and project management, I excel in optimizing customer satisfaction and streamlining processes. At Telstra, I leveraged my strong organizational and data management skills to exceed service deliverables, demonstrating a commitment to excellence and efficiency. My proactive approach and ability to adapt responsively have consistently enhanced operational outcomes.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Member Service Officer
Costco
Boolaroo, NSW
12.2024 - Current
- Provided customer service to ensure satisfaction.
- Delivered exceptional customer support consistently.
- Welcomed and assisted members and guests.
- Identified potential risks or hazards in the workplace before they occurred.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained positive working relationship with fellow staff and management.
- Excelled in addressing challenges through strategic problem-solving.
Sales Administrative Support
StrykerFusion
Chishlom, NSW
09.2023 - 11.2024
- Provided technical advice on product features and benefits when necessary.
- Organized files, developed spreadsheets and scanned documents.
- Provided basic computer skills training within the classroom setting as required.
- Collaborated with sales teams to understand customer requirements and craft tailored solutions.
- Received and distributed mail, letters and packages.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Handled incoming calls and directed callers to appropriate department or employee.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded to inquiries regarding availability for meetings or events.
Regional Coordinator – Network Integrity
Telstra
Newcastle, NSW
10.2012 - 09.2023
- Coordinated efforts between management and team members.
- Managed interactions with clients to streamline processes.
- Operating multiple programs to enter projects.
- Provided assistance to field representatives and industry partners.
- Managed workflow with optimal efficiency.
- Met performance targets while following established procedures and standards.
- Ensured achievement of service deliverables by providing exceptional customer support.
- Updated and managed critical data systems.
- Consistently upheld high standards of accuracy during task completion.
- Demonstrated strong proficiency in diverse computer applications.
- Demonstrated strong commitment to exceeding customer expectations.
- Worked independently with little oversight.
- Generated comprehensive reports for senior executives focusing on critical metrics, including sales volumes, customer growth, and profitability.
- Assisted in developing annual budgets for each branch in the region according to corporate guidelines.
Consultant – Service Delivery
Telstra
Newcastle, NSW
12.2003 - 10.2012
- Operating multiple programs to reschedule faults and installs.
- Managed interactions with clients to streamline processes.
- Provided solutions to client problems.
- Provided assistance to field representatives and industry partners.
- Managed workflow with optimal efficiency.
- Met performance targets while following established procedures and standards.
- Ensured achievement of service deliverables by providing exceptional customer support.
- Updated and managed critical data systems.
- Consistently upheld high standards of accuracy during task completion.
- Demonstrated strong proficiency in diverse computer applications.
- Demonstrated strong commitment to exceeding customer expectations.
- Worked independently with little oversight.
- Analyzed system logs for errors or irregularities that could indicate potential threats or vulnerabilities.
- Managed customer concerns related to poor service quality.
- Tested connections to verify power supplies and communication link functionality.
Education
Some College (No Degree) - Project Management
Telstra
Newcastle, NSWSome College (No Degree) - Responsible Conduct of Gambling (RCG)
MHM Australasia Pty Ltd
Newcastle, NSWSome College (No Degree) - Responsible Service of Alcohol (RSA)
Amstar Learning Pty Ltd
Newcastle, NSWSome College (No Degree) - Reception Skills - Level II (9659)
Hunter Institute of TAFE
Glendale, NSWSome College (No Degree) - Certificate II in Information Technology (3650)
Hunter Institute of TAFE
Charlestown, NSWSome College (No Degree) - Computing Skills, PC (7324)
Northern Sydney Institute of TAFE
Seaforth, NSWAssociate of Applied Science - Hospitality Management
Ryde Institute of TAFE
Ryde, NSWSkills
- Client Relations Experience
- Customer service
- Effective Document Management
- Project Management Coordination
- Efficient Data Management
- Strong Organizational Skills
- Time Management Skills
- Responsive Adaptability
- Scheduling and calendar management
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridImportant To Me
Work-life balanceTimeline
Member Service Officer
Costco
12.2024 - Current
Sales Administrative Support
StrykerFusion
09.2023 - 11.2024
Regional Coordinator – Network Integrity
Telstra
10.2012 - 09.2023
Consultant – Service Delivery
Telstra
12.2003 - 10.2012
Some College (No Degree) - Project Management
Telstra
Some College (No Degree) - Responsible Conduct of Gambling (RCG)
MHM Australasia Pty Ltd
Some College (No Degree) - Responsible Service of Alcohol (RSA)
Amstar Learning Pty Ltd
Some College (No Degree) - Reception Skills - Level II (9659)
Hunter Institute of TAFE
Some College (No Degree) - Certificate II in Information Technology (3650)
Hunter Institute of TAFE
Some College (No Degree) - Computing Skills, PC (7324)
Northern Sydney Institute of TAFE
Associate of Applied Science - Hospitality Management
Ryde Institute of TAFE
Certification
- Drivers Licence
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