Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Call Center SupervisorWork Type
Full TimeLocation Preference
HybridOpen to relocation: Yes
Open To Work
Vicki ELLIOTT
BOORAGUL,NSW
Work Preference
Summary
Expert in client relations and project management, specializing in enhancing customer satisfaction and optimizing processes. Achieved service deliverables at Telstra through strong organizational and data management skills, showcasing a commitment to excellence. Proactive and adaptable approach consistently improves operational outcomes.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Customer Centre Operator
Service NSW
Newcastle, NSW
06.2025 - Current
- Identified customer needs promptly to enhance satisfaction and service quality.
- Resolved customer issues efficiently while adhering to company standards.
- Developed strong relationships with customers through regular communication via phone and email.
- Maintained accurate records of customer interactions and account changes.
- Operated call center console to manage incoming calls and direct inquiries appropriately.
- Participated in training sessions to boost job knowledge and operational efficiency.
- Responded professionally to customer inquiries, requests, and complaints.
- Provided timely information on product availability and services offered.
Volunteer
Harmony Centre
Cooranbong, NSW
02.2025 - Current
- Performed minor landscaping duties such as mowing lawns, trimming trees and shrubs, raking leaves.
- Completed day-to-day duties accurately and efficiently.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Transported trash bags to designated outdoor receptacles for disposal.
- Completed routine maintenance and repair.
Job Scheduler (Temp)
PeopleFusion (RPF Building)
Carrington, NSW
03.2025 - 05.2025
- Performed data entry into computer systems for tracking purposes.
- Maintained accurate records of all tasks completed by the team.
- Reviewed and approved vendor invoices.
- Performed data entry tasks accurately within specified timeframes.
Member Service Officer
Costco
Boolaroo, NSW
12.2024 - 02.2025
- Provided customer service to ensure satisfaction.
- Delivered exceptional customer support consistently.
- Welcomed and assisted members and guests.
- Identified potential risks or hazards in the workplace before they occurred.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained positive working relationship with fellow staff and management.
- Excelled in addressing challenges through strategic problem-solving.
Sales Administrative Support
StrykerFusion
Chisholm, NSW
09.2023 - 11.2024
- Provided technical advice on product features and benefits when necessary.
- Organised files, developed spreadsheets, and scanned documents.
- Provided basic computer skills training within the classroom setting, as required.
- Collaborated with sales team to understand customer requirements, and craft tailored solutions.
- Received and distributed mail, letters and packages.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded to inquiries regarding availability for meetings, or events.
Regional Coordinator – Network Integrity
Telstra
Newcastle, NSW
10.2012 - 09.2023
- Coordinated efforts between management and team members.
- Managed interactions with clients to streamline processes.
- Operating multiple programs to enter projects.
- Provided assistance to field representatives and industry partners.
- Managed workflow with optimal efficiency.
- Met performance targets while following established procedures and standards.
- Ensured achievement of service deliverables by providing exceptional customer support.
- Updated and managed critical data systems.
- Consistently upheld high standards of accuracy during task completion.
- Demonstrated strong proficiency in diverse computer applications.
- Demonstrated strong commitment to exceeding customer expectations.
- Worked independently with little oversight.
- Generated comprehensive reports for senior executives focusing on critical metrics, including sales volumes, customer growth, and profitability.
- Assisted in developing annual budgets for each branch in the region according to corporate guidelines.
Consultant – Service Delivery
Telstra
Newcastle, NSW
12.2003 - 10.2012
- Operating multiple programs to reschedule faults and installs.
- Managed interactions with clients to streamline processes.
- Provided solutions to client problems.
- Provided assistance to field representatives and industry partners.
- Managed workflow with optimal efficiency.
- Met performance targets while following established procedures and standards.
- Ensured achievement of service deliverables by providing exceptional customer support.
- Updated and managed critical data systems.
- Consistently upheld high standards of accuracy during task completion.
- Demonstrated strong proficiency in diverse computer applications.
- Demonstrated strong commitment to exceeding customer expectations.
- Worked independently with little oversight.
- Analysed system logs for errors or irregularities that could indicate potential threats or vulnerabilities.
- Managed customer concerns related to poor service quality.
- Tested connections to verify power supplies and communication link functionality.
Education
Certificate IV (BSB41515) - Project Management Practice
Gold Coast Trades College
Gold Coast, QLDSome College (No Degree) - Reception Skills - Level II (9659)
Hunter Institute of TAFE
Glendale, NSWSome College (No Degree) - Certificate II in Information Technology (3650)
Hunter Institute of TAFE
Charlestown, NSWSome College (No Degree) - Computing Skills, PC (7324)
Northern Sydney Institute of TAFE
Seaforth, NSWAssociate of Applied Science - Diploma (Hospitality Management)
Ryde Institute of TAFE
Ryde, NSWSkills
- Client relations and customer service
- Document and data management
- Organisational skills
- Project coordination
- Time management
- Adaptability and responsiveness
- Scheduling and calendar oversight
Timeline
Customer Centre Operator
Service NSW
06.2025 - Current
Job Scheduler (Temp)
PeopleFusion (RPF Building)
03.2025 - 05.2025
Volunteer
Harmony Centre
02.2025 - Current
Member Service Officer
Costco
12.2024 - 02.2025
Sales Administrative Support
StrykerFusion
09.2023 - 11.2024
Regional Coordinator – Network Integrity
Telstra
10.2012 - 09.2023
Consultant – Service Delivery
Telstra
12.2003 - 10.2012
Certificate IV (BSB41515) - Project Management Practice
Gold Coast Trades College
Some College (No Degree) - Reception Skills - Level II (9659)
Hunter Institute of TAFE
Some College (No Degree) - Certificate II in Information Technology (3650)
Hunter Institute of TAFE
Some College (No Degree) - Computing Skills, PC (7324)
Northern Sydney Institute of TAFE
Associate of Applied Science - Diploma (Hospitality Management)
Ryde Institute of TAFE