Vicki Ermel
Kangaroo Flat,VIC
Summary
Accomplished Integrated Practice Leader with a proven track record at Anglicare Victoria and the Department of Families, Fairness and Housing, enhancing practitioner capacity and ensuring high-quality service delivery. Expert in organisational development and risk management, with exceptional communication skills. Demonstrated success in coaching, mentoring and supervising practitioners, significantly improving team performance and stakeholder collaboration.
Overview
25
25
years of professional experience
Work History
Integrated Practice Leader
Anglicare Victoria
06.2021 - Current
- Lead and building over 70 practitioners' capacity; including facilitating reflective practice, all staff information sessions, working alongside practitioners.
- Work effectively and collaboratively with internal and external key stakeholders.
- Consult on complex high-risk children and their families using a child wellbeing and family violence lens.
- Supporting practitioners and team leaders in assessments and managing risk in crisis situations.
- Reviewing service delivery and programs to maintain quality standards.
- Support Senior management as required.
- Monitoring and supporting practitioners' wellbeing.
Child Protection Area Based Practice Leader
The Department of Families, Fairness and Housing.
12.2018 - 05.2021
- Training and professional development of staff through informal/formal supervision/Performance Developmental Plans.
- Provide guidance and ensure best practice was occurring for practitioners engaging children and their families.
- Oversight of infants and unborns in the program as they are considered the most vulnerable in the community.
- Provide expert consultation for high risk/complex children and families in the program.
- Attend and participate in leadership meetings and practice leaders meetings.
- Chair internal and external key stakeholder meetings.
Team Leader
Anglicare Victoria
10.2015 - 12.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Manage service delivery, ensuring all children's and their family's needs are met.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Provided quality formal supervision for each practitioner in the team.
- Addressed any concerns, work performance issues in a timely manner, ensuring practitioner confidentiality.
Team Manager
The Department of Families, Fairness and Housing.
01.2000 - 09.2015
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation through formal and information supervision.
- Planning, implementing, monitoring and evaluation long and short term protective intervention strategies for children and young people for whom the Department had statutory responsibility for.
- Led employee relations through effective communication, coaching, training, and development.
- Work collaboratively with internal and external key stakeholders to promote a coordinated service delivery to achieve the best outcomes for the children and their families.
Education
Graduate Diploma - Child And Family Welfare Leadersip
La Trobe University
Melbourne, VIC10.2015
Bachelor of Social Work - Social Work
La Trobe University
Bendigo, VIC05.2000
Skills
- Coaching, mentoring and providing reflective practice
- Organisational Development
- Assessing and managing risk
- Prioritise tasks
- Work autonomously
- Effective communication and interpersonal skills
- Able to work effectively and collaboratively with internal and external key stakeholders
- Understanding behaviors of individuals and groups using an intersectional lens
- Supervise staff
- Punctual, reliable, honest and trustworthy
Recent training
Single Session Thinking training - May 2024
Safe & Together Training - June 2022
Psychological First Aid training - July 2024
MARAM training (Family Violence Risk Assessment Tool)
Timeline
Integrated Practice Leader
Anglicare Victoria
06.2021 - Current
Child Protection Area Based Practice Leader
The Department of Families, Fairness and Housing.
12.2018 - 05.2021
Team Leader
Anglicare Victoria
10.2015 - 12.2018
Team Manager
The Department of Families, Fairness and Housing.
01.2000 - 09.2015
Graduate Diploma - Child And Family Welfare Leadersip
La Trobe University
Bachelor of Social Work - Social Work
La Trobe University
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