VICKI FAN
Watsonia,VIC
Summary
To obtain a challenging position in a reputable organisation. By utilising my exceptional knowledge, skills and experiences, I wish to make contributions towards the goals and the objectives of the corporation. Meanwhile, I wish to grow and learn within the organisation and eventually steering my career in the direction I desire.
Overview
14
14
years of professional experience
Work History
Practice Manager
Endocrine Breast Surgery
76 Edwin Street, Heidelberg Heights
01.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Communicated closely with patients, ensuring medical information was kept private.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Delivered exceptional customer service to every patient by arranging appointments, organising patient files and coordinate referrals through insurance and other medical specialists.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
Practice Manager
Sunrise CAD/CAM Dental Lab
Level 17/190 Queen St, Melbourne VIC 3000
02.2015 - 08.2019
- Carried out day-to-day duties accurately and efficiently.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed close working relationships with patients and dental practices.
- Oversaw accounting, budgeting, and financial reporting.
Bookkeeper and Candidate Liaison Officer
Universal Personnel Pty Ltd
02.2014 - 09.2014
- Provided effective clerical, financial, and administrative service to the company
- Independently performed accounting enquiries and duties
- Mainly used online accounting system XERO to manage accounts, which included all functions of accounts payable, receivable, payroll, bank reconciliation, BAS and Taxation preparation
- Answered both inbound calls and outbound calls
- Participated in recruitment process, including posting job ads, screening resumes, scheduling, facilitating and attending interviews
- Provided outstanding customer services in a professional and courteous manner
- Maintained quality company standards with all customer interactions.
Office Administrator
HJT Mortgage & Finance Pty Ltd
01.2010 - 01.2011
- Answered all incoming calls directed calls to appropriate channels
- Welcomed guests in a friendly and professional manner
- Provided administrative support to team members including the scheduling and processing of client work
- Scheduled appointments, meetings and assisted with internal functions
- Took notes during business meetings and conferences
- Created/Updated documents, agreements and maintained accurate information
- Maintained strong relationships with clients and business partners in a polite and professional manner
- Proven ability to work under timelines and pressure.
Education
MASTER OF PROFESSIONAL ACCOUNTING -
University of Ballarat
06.2014
MASTER OF APPLIED FINANCE -
Monash University, Australia
06.2012
BACHELOR OF BUSINESS (Banking and Finance) -
Monash University, Australia
06.2011
DIPLOMA OF BUSINESS (Commerce) -
Monash University, Australia
06.2009
Skills
- Schedule Management
- Practice Management
- Time Management
- Workflow Management
Languages
Fluent in English and Mandarin
Can understand both Cantonese and basic Korean
Ielts Band
8
Visa Status
Australia Permanent Resident
Core Competences
A genuine desire to achieve, excel and evolve, initiative and creative thinking, Able to coordinate several tasks simultaneously, Able to work independently as well as in a team, Confident, articulate, and excellent written and verbal communication skills, Patient listener and persuasive speaker, able to establish excellent relations with people from diverse backgrounds, Ability to quickly adapt and adjust to change, Great time Management Skills, Skilled at evaluating options and generating solutions, Account payable/Account receivable, daily banking and bank reconciliation, journal entries, general ledger reconciliations, payroll processing, etc., Proficient in Microsoft Office software, Xero accounting software
Proficient Skills
Proficient in Classical Chinese Violin
References
Referee details will be available upon request.
Extracurricular Activities
Part-Time Private Tutor, China, 06/2008, present, Tutoring students during university semester breaks. Tutoring both Chinese and English in writing and speaking., Tutoring students to be able to play a traditional Chinese instrument (Chinese Violin)
Timeline
Practice Manager
Endocrine Breast Surgery
01.2021 - Current
Practice Manager
Sunrise CAD/CAM Dental Lab
02.2015 - 08.2019
Bookkeeper and Candidate Liaison Officer
Universal Personnel Pty Ltd
02.2014 - 09.2014
Office Administrator
HJT Mortgage & Finance Pty Ltd
01.2010 - 01.2011
MASTER OF PROFESSIONAL ACCOUNTING -
University of Ballarat
MASTER OF APPLIED FINANCE -
Monash University, Australia
BACHELOR OF BUSINESS (Banking and Finance) -
Monash University, Australia
DIPLOMA OF BUSINESS (Commerce) -
Monash University, Australia