Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Vicki Hardcastle

Wagga Wagga,NSW

Summary

Proven leader with extensive experience in office management and customer service, notably at Woolworths Supermarket. Excelled in organizational skills and office administration, enhancing team efficiency and customer satisfaction. Achieved significant improvements in operational processes and financial management, demonstrating exceptional team leadership and bookkeeping prowess. Customer-focused professional with successful 24-year career in Woolworths. Dynamic successful applying customer service and knowledge in busy business environment.

Overview

24
24
years of professional experience

Work History

Office Manager

EME Systems Pty Ltd
05.2022 - 07.2024
    • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
    • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
    • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
    • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Service Team Member

Woolworth's Supermarket
08.2023 - 02.2024
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.

Store Services Assistant Manager

Woolworths Supermarket
03.2022 - 05.2023
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Adhered to safety guidelines while performing daily tasks, maintaining a secure work environment for all staff members.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Demonstrated strong communication skills when interacting with both customers and team members alike, fostering positive relationships within the workplace.
  • Resolved customer issues promptly and professionally, demonstrating excellent problem-solving skills.
  • Enhanced customer satisfaction by providing prompt and efficient service for store-related inquiries.

Customer Service Assistant Manager

Woolworths Supermarket
12.2019 - 03.2022
  • Answered customer questions about product availability and location.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
  • Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.

Bakery Assistant Manager

Woolworths Supermarket
08.2018 - 12.2019
  • Coordinated catering orders for special events such as weddings, parties, and corporate functions to meet unique customer needs.
  • Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
  • Streamlined bakery operations for increased efficiency by optimizing teams scheduling, inventory management, and daily production planning.
  • Enhanced bakery sales by implementing creative marketing strategies and promotional events.
  • Supported the Bakery Manager in achieving financial targets by diligently tracking expenses and identifying cost-saving opportunities.
  • Contributed towards reducing stock discrepancies through diligent inventory management, ensuring accurate records of on-hand supplies.
  • Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
  • Provided comprehensive training for new employees, ensuring they became proficient in bakery procedures and safety standards.
  • Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labelling.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Oversaw inventory control processes to minimize waste and ensure consistent availability of fresh ingredients for optimal product quality.

Store Team Member

Woolworths Supermarket
03.2003 - 08.2018
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.

Canteen Manager

Shell Cove Public School
06.2013 - 04.2017
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Planned nutritionally-balanced menus for students.
  • Ensured compliance with health and safety regulations, maintaining clean and safe environment for both students and staff.
  • Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
  • Implemented cost-control measures to stay within budget while still offering wide variety of meal options.
  • Negotiated with vendors for better pricing on bulk food purchases, reducing overall food costs.
  • Adapted quickly to changing customer preferences by regularly updating menu and offering seasonal specials.
  • Boosted revenue by introducing themed meal days and special promotions that attracted more orders.

Store Team Member

Woolworths Supermarket
06.2002 - 03.2003
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Assisted in successful promotional events for magazines, and made sure magazines returns were completed on time.
  • Communicated pleasantly and professionally when answering phones, and making announcements over PA system.
  • Facilitated seamless checkout process, reducing wait times for customers.

Online Personal Shopper

Woolworths Supermarket
03.2001 - 06.2002
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness. Enter all substitutions and print invoices

Kitchen Manager

Southern Antiques
09.2000 - 10.2001
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labelling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.

Education

Chef

Hawke's Bay Tafe
Tardale, New Zealand
07.1993

High School Diploma -

Hastings Girls High School
Hastings, New Zealand
12.1991

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Bookkeeping
  • Payroll and budgeting
  • Team Supervision
  • Team Leadership

Hobbies

Drag Racing

Cake Making

Cooking

Timeline

Service Team Member

Woolworth's Supermarket
08.2023 - 02.2024

Office Manager

EME Systems Pty Ltd
05.2022 - 07.2024

Store Services Assistant Manager

Woolworths Supermarket
03.2022 - 05.2023

Customer Service Assistant Manager

Woolworths Supermarket
12.2019 - 03.2022

Bakery Assistant Manager

Woolworths Supermarket
08.2018 - 12.2019

Canteen Manager

Shell Cove Public School
06.2013 - 04.2017

Store Team Member

Woolworths Supermarket
03.2003 - 08.2018

Store Team Member

Woolworths Supermarket
06.2002 - 03.2003

Online Personal Shopper

Woolworths Supermarket
03.2001 - 06.2002

Kitchen Manager

Southern Antiques
09.2000 - 10.2001

Chef

Hawke's Bay Tafe

High School Diploma -

Hastings Girls High School

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Vicki Hardcastle