Vicki Jackson
Alexandra Headland,QLD
Summary
Adept at fostering community integration and ensuring client confidentiality, I leveraged my problem-solving abilities and teamwork skills at the Dept of Communities, Disability Services & Seniors to enhance resident well-being and streamline care coordination. Achieved significant improvements in resident satisfaction and operational efficiency, demonstrating a commitment to professionalism and patient advocacy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Residential Care Officer
Dept of Communities, Disability Services & Seniors
09.2013 - Current
- Implemented creative problem-solving techniques when addressing challenging behaviors or situations involving residents.
- Managed detailed records on each resident''s medical history, treatments, and overall condition, ensuring accuracy and confidentiality.
- Promoted social interaction among residents through organizing and leading regular group activities.
- Mentored new Residential Care Officers through shadowing experiences and sharing practical tips from my own experience.
- Demonstrated cultural sensitivity by adapting care approaches to each resident''s unique background and values.
- Ensured timely administration of medication, following strict guidelines to maintain resident health.
- Contributed to a positive work atmosphere by fostering open communication channels between team members and management staff.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies tailored to individual needs.
- Developed strong rapport with family members, keeping them informed about the progress and well-being of their loved ones.
- Improved residents'' well-being by developing personalized care plans and regularly reviewing progress.
- Enhanced living conditions for residents by maintaining a clean, safe, and comfortable environment.
- Provided emotional support to residents by actively listening and offering compassionate guidance in difficult times.
- Actively participated in staff meetings to discuss resident concerns, share insights, and suggest improvements to existing protocols.
- Assisted with daily personal care tasks for residents, ensuring dignity and respect were maintained at all times.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Customer Service Officer
Family and Community Service -Housing NSW
05.2011 - 07.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Investigated and resolved customer inquiries and complaints quickly.
Registry Services Officer
CTTT - NSW Service, Technology and Administration
02.2011 - 05.2011
- Collaborated closely with other departments, ensuring seamless integration of registry services into overall organizational processes.
- Ensured data accuracy with thorough review of registration documents and timely updates to the registry database.
- Streamlined operations by implementing efficient filing systems and managing daily administrative tasks.
- Reduced errors in registrations by diligently verifying information and cross-referencing with existing records.
Operation and Facilities Manager
Aviation Centre Pty Ltd
01.1988 - 03.2011
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Controlled expenses to meet budget requirements.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Interviewed, hired, and trained qualified maintenance employees.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Created management reports outlining important facility statistics.
- Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
Administrative Officer
Concord and RPA Hospital
08.2009 - 01.2010
Business Services Officer
Sydney Water
07.2008 - 01.2009
Administration Assistant
Australian Aerospace
11.2007 - 07.2008
Education
Diploma of Community Services - Diploma of Community Services
Tafe -Queensland East Coast
Mooloolabah, QLD03.2022
ABLE 101x Through MY Eyes -
The University of Queensland
Brisbane, QLD01.2019
No Degree - Certificate IV Disability Services
Tafe Queensland - East Coiast
Mooloolabah, QLD01.2014
No Degree - Certificate III in Aged Care
Tafe Queensland - East Coast
Mooloolabah, QLD01.2013
No Degree - Certificate III in Home And Community Care
Tafe Queensland - East Coast
Mooloolabah, QLD01.2013
Skills
- Safety awareness
- Behavioral support
- Professional boundaries
- Transportation Assistance
- Client Confidentiality
- Community Integration
- Hygiene maintenance
- Activity Coordination
- Budgeting and finance
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Analytical Thinking
- Professionalism
- Patient Advocacy
- Time management abilities
- Risk Management
- Records Management
Timeline
Residential Care Officer
Dept of Communities, Disability Services & Seniors
09.2013 - Current
Customer Service Officer
Family and Community Service -Housing NSW
05.2011 - 07.2015
Registry Services Officer
CTTT - NSW Service, Technology and Administration
02.2011 - 05.2011
Administrative Officer
Concord and RPA Hospital
08.2009 - 01.2010
Business Services Officer
Sydney Water
07.2008 - 01.2009
Administration Assistant
Australian Aerospace
11.2007 - 07.2008
Operation and Facilities Manager
Aviation Centre Pty Ltd
01.1988 - 03.2011
Diploma of Community Services - Diploma of Community Services
Tafe -Queensland East Coast
ABLE 101x Through MY Eyes -
The University of Queensland
No Degree - Certificate IV Disability Services
Tafe Queensland - East Coiast
No Degree - Certificate III in Aged Care
Tafe Queensland - East Coast
No Degree - Certificate III in Home And Community Care
Tafe Queensland - East Coast
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