Vicki Jaques
Murrumba Downs,Qld
Summary
Passionate legal student excited to launch a legal career. Adaptable, highly motivated, eager to contribute and further develop skills working in a professional legal environment. Strong work ethic with proven abilities in administrative tasks, data entry, document preparation and liaising with people of diverse backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Legal Assistant - Volunteer
Pine Rivers Community Legal Centre
Strathpine, Qld
10.2022 - Current
- Processed client intake forms, conducted conflict checks and entered client information using CLASS system
- Participated in client interviews and observed questioning process.
- Provided administrative support to solicitors
- Organised legal documents in company filing systems.
- Complied with company procedures to ensure client confidentiality was maintained.
- Assisted solicitors with legal research as required.
Uber Partner
Self Employed
Murrumba Downs, Qld
01.2022 - Current
- Consistently worked under time pressure to meet delivery time targets.
- Proactively adjust delivery schedule in response to order changes and challenges
- Achieved consistently high customer scores due to exceptional service.
- Followed safety regulations and state laws governing delivery of restricted items such as alcohol.
- Tactfully liaise with customers and businesses to positively resolve issues.
Airbnb Host
Self Employed
Murrumba Downs, Qld
11.2020 - Current
- Effectively ascertained guest needs and expectations to ensure these were met and exceeded.
- Empathetically and respectfully respond to cultural sensitivities to ensure guest comfort.
- Conveyed house rules, terms & conditions and general tourist information to guests.
- Provide general assistance to guests as required.
- Liaise and communicate with guests of diverse cultural and linguistic backgrounds.
Co-Owner
River Heads Pharmacy
River Heads, Qld
06.2018 - 11.2020
- Built ongoing relationships with customers to ensure continuity of care and best patient healthcare outcomes
- Communicated with clients to obtain information relevant to ensuring optimal health outcomes.
- Confidential and tactful handling of sensitive personal information
- General customer assistance and administrative duties
- Assisted in rebranding the business on acquisition and growing it to become a Finalist in the Fraser Coast Business & Tourism Awards 2019
- Worked both autonomously and collaboratively in response to business requirements.
Owner/Director
Live Life Green
Hervey Bay, Qld
10.2018 - 11.2019
- Administered day-to-day operations including accounting and budget management, business development, performance metrics and customer service
- Encouraged positive customer experiences and fostered continued customer relationships
- Assessed customer complaints and worked together to achieve mutually satisfactory resolutions
- Implemented I.T solutions for efficient business operations
- Built relationships with strategic business partners
- Finalist in the Ausmumpreneur of the Year Awards 2019
Travel Consultant
Harvey World Travel
Caboolture, QLD
02.2008 - 08.2012
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secured new business
- Responded immediately to clients' questions, issues and complaints and found practical solutions
- Promoted customer satisfaction by proficiently ascertaining and anticipating client needs and expectations
- Effectively communicated travel policies, guidelines and restrictions to clients from diverse backgrounds
- Processed credit and debit payments and handled confidential information appropriately and with discretion
- General administrative tasks
- Quick and accurate document preparation
- Worked efficiently and effectively in a high pressure environment
- Nominee for Rookie of the Year 2008
- Bronze Sales Award Winner 2010 & 2011
- Silver Sales Award Winner 2012
Education
Bachelor of Laws/Bachelor of Business Management -
University Of Queensland
St LuciaBachelor of International Hotel And Tourism Management -
University Of Queensland
St LuciaCert IV in Small Business Management -
Prime Learning
German (conversational)
Foreign Language Skills -
Skills
- Efficient time management and multi-tasker
- Attention to detail
- Effective written and verbal communicator
- Quick learner
- Accurate document preparation
- Technologically proficient in variety of systems inc Office
Certification
- Justice of the Peace Qualified
- Queensland Working With Children Blue Card - expires 31/8/23
- Current First Aid & CPR Certificate
Referees
- Louise Skidmore - Principal Solicitor Pine Rivers Community Legal Centre - 07 3881 3500
- Lani O'Brien - External Business Consultant/Mentor for Life Life Green - 0481 081 301
- Jacinta Blundell - Owner/Manager Harvey World Travel Caboolture - 0438 951 766
Timeline
Legal Assistant - Volunteer
Pine Rivers Community Legal Centre
10.2022 - Current
Uber Partner
Self Employed
01.2022 - Current
Airbnb Host
Self Employed
11.2020 - Current
Owner/Director
Live Life Green
10.2018 - 11.2019
Co-Owner
River Heads Pharmacy
06.2018 - 11.2020
Travel Consultant
Harvey World Travel
02.2008 - 08.2012
Bachelor of Laws/Bachelor of Business Management -
University Of Queensland
Bachelor of International Hotel And Tourism Management -
University Of Queensland
Cert IV in Small Business Management -
Prime Learning
German (conversational)
Foreign Language Skills -
- Justice of the Peace Qualified
- Queensland Working With Children Blue Card - expires 31/8/23
- Current First Aid & CPR Certificate
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