I am an Artist and also enjoy gardening and reading
Vicki Kanisauskas
Happy Valley
Summary
Experienced in Administration and Client Services roles, I am an enthusiastic, self-motivated, reliable, and hard-working individual. Considerate and supportive as a team member, I possess a versatile skills base and excellent people skills. Adaptable to challenging situations, I thrive both in a team environment and when working independently with my own initiative. I excel under pressure and consistently meet strict deadlines. My maturity, work history, and enthusiasm make me an ideal candidate for the position.
Overview
18
18
years of professional experience
Work History
Customer Services Officer
Independent Hearing
01.2024 - 09.2024
- Supporting Clinician with all administrative needs including file preparation and file return
- Preparation of client hearing aids
- Ordering of stock and supplies
- Maintaining the appointment book and providing customer service support to both prospective and existing customers inclusive of basic tech work on clients hearing aids
- I commonly answer customer questions in person, or via phone or email
Claims Officer
Freedom Hearing
08.2023 - 12.2023
- Analyse claims and determine whether they comply with Government Legislation
- Request from staff outstanding documentation for compliance
- Request Management reviews where required
- Process eligible claims in readiness for eclaiming
- Make recommendations to Management for ongoing improvement of claiming services and protocols
- Participate in company HSP meetings
- Attend to special projects as required
Customer Services Officer
Freedom Hearing
03.2020 - 08.2023
- Supporting Clinician with all administrative needs including file preparation and file return
- Preparation of client hearing aids
- Ordering of stock and supplies
- Maintaining the appointment book and providing customer service support to both prospective and existing customers inclusive of basic tech work on clients hearing aids
- I commonly answer customer questions in person, or via phone or email
Customer Service Officer Client Services
MatchWorks
08.2019 - 02.2020
- My part-time contract was as a Customer Service Officer (CSO) supporting service delivery to all customers of MatchWorks and staff of DES or Jobactive
- This included directing enquiries to relevant personnel, assisting client requests, appointment scheduling and admin work and site provision
- Assisting clients with job search activities and updating the daily Job Vacancy Board
- The job entailed working from the Government online secure data base system across two MatchWork sites
Coordinator Client Services
Can:Do Group
08.2011 - 11.2018
- I commenced my part time employment with Can:Do Hearing as a Customer Service Officer(CSO) supporting service delivery for the Audiologist and the client
- This included appointment scheduling, orders and repairs, document processing, invoicing, banking and hearing aid repairs
- Due to my efficiency and past skill base, my role changed to include team supervision on process and problem solving for the CSO staff, training, maintaining resources on CRM, project work and assist with end of month reporting
- My achievements were creating an interactive Customer Service training manual in Notes
- Implementing daily procedures and tools that are still operational today
- I had a client fan club which is very humbling, but I view it as validation to my excellent customer service
Administration Officer/Receptionist
Chandlers Hill Physiotherapy
04.2009 - 06.2011
- This was a part time job share position which operated from two work sites
- The role was to run the clinic office, attend incoming phone calls, schedule appointments and manage the client data base and physical files
- Admin work required was invoicing, word processing, petty cash and banking along with debt collection
- Additionally, I was solely required to process payroll and accounts payable, along with end of month reconciliations
- My achievement was transitioning all records to a new computer program
- The owner sold the business and existing staff were not required by the incoming owner
Administration Officer
Flinders Volunteer Service
09.2006 - 04.2009
- My role was a part time job share; to organize rosters for the volunteers in the retail sector of the Volunteer Service
- This was inclusive of recruiting, co ordinating and supporting the volunteers
- I also provided administrative service to Senior Management and volunteers including minute taking; word processing; supplies; petty cash and till reconciliations
- This was a small office environment where flexibility in duties and good teamwork was essential
- My favourite part was working with the volunteers who came to us with different ages, different reasons, different health issues
Education
Diploma of Human Resource Manangement -
Adelaide TAFE
certificate in personnel and industrial relations -
Adelaide TAFE
Certificate in training -
Adelaide TAFE
Certificate in first line manangement -
Adelaide TAFE
Skills
- Versatile skill base
- Strong work ethic
- Ease of communication
- Time management
- Customer relationship management
- Appointment coordination
- CRM software
- Team collaboration
Interests
Timeline
Customer Services Officer
Independent Hearing
01.2024 - 09.2024
Claims Officer
Freedom Hearing
08.2023 - 12.2023
Customer Services Officer
Freedom Hearing
03.2020 - 08.2023
Customer Service Officer Client Services
MatchWorks
08.2019 - 02.2020
Coordinator Client Services
Can:Do Group
08.2011 - 11.2018
Administration Officer/Receptionist
Chandlers Hill Physiotherapy
04.2009 - 06.2011
Administration Officer
Flinders Volunteer Service
09.2006 - 04.2009
certificate in personnel and industrial relations -
Adelaide TAFE
Certificate in training -
Adelaide TAFE
Certificate in first line manangement -
Adelaide TAFE
Diploma of Human Resource Manangement -
Adelaide TAFE
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