Vicki Lee
84 Saffron Drive Narre Warren,VIC
Summary
Service Technician with commitment to great service. Driven to consistently contribute value through excellent work ethic and always looking for ways to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
15
15
years of professional experience
Work History
Services Technician
Rentokil Initial
10.2015 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Customer Service
ISS Facility Services
02.2009 - 10.2015
- Oversaw business operations, inventory control, and customer service for restaurant.
- Trained new team members on company procedures, customer service and issue resolution.
- Provided exceptional customer service and addressed customer inquiries.
- Honed customer service skills by helping to address and resolve concerns quickly.
Education
High School Diploma -
South Oakleigh Secondary College
Oakleigh South, VICSkills
- Time tracking
- Quality Assurance
- Customer Service
- Scheduling and Coordination
- Installation and Repair
- Problem and Issue Resolution
- Flexible and Adaptable
- Work with Minimal Supervision
- Attention to Detail
- Multitasking
- Organizational Skills
- Time Management
Timeline
Services Technician
Rentokil Initial
10.2015 - Current
Customer Service
ISS Facility Services
02.2009 - 10.2015
High School Diploma -
South Oakleigh Secondary College
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